Turning Off SPAM Blocking

The following instructions may help you to receive our email messages in the future, but they are not intended to cover every Internet or email service, and the procedures change from time to time. These instructions are current as of 06/27/06.

If you do not know how to find your SPAM folder (some providers call it Junk E-Mail, Bulk, or a similar name), contact your provider.

HotMail

HotMail calls SPAM "Junk." When Junk filtering is enabled (and it is by default), all Junk is automatically sent to the Junk E-Mail folder, where it is automatically deleted after 5 days.

To tell HotMail not to send Epson mail to the Junk E-Mail folder in the future, put a checkmark next to the Epson mail found in the Junk E-Mail folder and click Not Junk.

If HotMail continues to consider messages from Epson to be Junk, click Options, then Junk E-Mail Protection, then Safe List. Then type "ea.epson.com" into the page and click Add.

Yahoo Mail

Yahoo refers to SPAM as "Spam," and it calls Spam-blocking "SpamGuard." If you are a Yahoo Mail Plus user, Spam-blocking is called "SpamGuard Plus." When SpamGuard and SpamGuard Plus are enabled (and they are by default), all SPAM is automatically sent to the Bulk folder, where it is automatically deleted after 30 days.

To tell SpamGuard Plus not to send Epson mail to the Bulk folder, put a checkmark next to the Epson mail found in the Bulk folder and click Not Spam. Regular SpamGuard users can move an Epson message marked as Spam into the Inbox by putting a checkmark next to the message and clicking Move > Inbox. However, Regular SpamGuard users may still find future Epson messages in the Bulk folder.

GMail

GMail refers to SPAM as "Spam," and while it doesn't refer to SPAM Blocking by any particular name, it is set to block SPAM by default. All SPAM is automatically sent to the Spam folder, where it is automatically deleted after 30 days.

To tell GMail not to send Epson mail to the Spam folder in the future, put a checkmark next to the Epson mail found in the Spam folder and click Not Spam.

If you still aren't seeing messages from Epson, your email program may also be SPAM blocking our messages. Here is how to allow messages from Epson to appear within some popular email programs:

Microsoft Outlook

Outlook does not have built-in SPAM control, but it can automatically block messages from appearing from specific addresses by adding these addresses to its "Junk Senders" list.

To Unblock Epson messages, choose Rules Wizard from the Tools menu, then click the Exception List button. Click Add, and then add "web_support@ea.epson.com" and "web_supporta@ea.epson.com." Click OK to save the changes.

Microsoft Outlook Express 6

Outlook Express 6 does not have built-in SPAM control, but it can automatically block messages from appearing from specific addresses. To Unblock Epson messages, choose Tools > Message Rules > Blocked Senders List.

Scroll through the list that appears and highlight any address containing Epson. Click the Remove button, then OK.

Apple's Mail

Apple's Mail application calls SPAM "Junk Mail," and has two modes of Junk Mail blocking. In "Training" mode, messages considered Junk Mail are colored brown in your Inbox, but remain visible. In "Automatic" mode, Junk Mail messages are automatically sent to the Junk folder.

To tell Mail not to send Epson mail to the Junk folder in the future, highlight the Epson message found in the Junk folder, and choose Message > Mark > As Not Junk Mail.

If Mail continues to consider messages from Epson as Junk Mail, add the following two addresses to your Address Book: "web_support@ea.epson.com" and "web_supporta@ea.epson.com." By default, addresses in the Address Book are not considered Junk Mail.

Eudora

Eudora calls SPAM "Junk." When Junk filtering, called "Spamwatch," is enabled, all Junk is automatically sent to the Junk folder.

To tell Eudora not to send Epson mail to the Junk folder in the future, highlight the Epson message found in the Junk folder, and choose Not Junk from the Message folder.

If Eudora continues to consider messages from Epson to be Junk, add the following two addresses to your Address Book: "web_support@ea.epson.com" and "web_supporta@ea.epson.com." Then choose Tools > Options > Junk Mail and place a checkmark next to the Mail isn't junk if the sender is in an Address Book option. Then click OK.

Mozilla Thunderbird

Mozilla Thunderbird calls SPAM "Junk Mail." When Junk filtering is enabled, all Junk Mail is automatically sent to the Junk folder.

To tell Thunderbird to not send Epson mail to the Junk folder in the future, highlight the Epson message found in the Junk folder, and click the Not Junk button in the Toolbar. You can also use the keyboard shortcut of Control + J, or choose Mark, As Not Junk from the Message menu.

If Thunderbird continues to consider messages from Epson to be Junk Mail, add the following two addresses to your Address Book: "web_support@ea.epson.com" and "web_supporta@ea.epson.com." By default, addresses in the Address Book are not considered Junk Mail.

Opera M2

When SPAM Blocking is enabled in Opera M2, all SPAM messages are automatically sent to the Spam folder.

To tell Opera M2 not to send Epson mail to the SPAM folder in the future, highlight the Epson message found in the Spam folder, and click the Not spam button in the Toolbar. You can also right-mouse-click the Epson message and choose Mark > Mark as not spam from the pop-up menu.

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