Returns and Exchanges

Returns and Exchanges

Epson America, Inc. (The Epson Store) Return for Exchange/Credit Policy (The Epson Guarantee)
The Epson Store stands behind the quality of Epson products. For purchases made directly from the Epson Store, we offer a 30-day return for exchange/credit from date of purchase, if for any reason you are dissatisfied with a purchase other than the Exceptions below.

Unless the product arrives damaged or defective, our 30-day return policy excludes the following since we cannot restock these items for resale:

  • closeout and refurbished products
  • software downloads
  • opened items such as software, paper or media packs, ink cartridges, toner cartridges, projector lamp bulbs, adapters and cables.

Return Instructions
All merchandise for return must be in new condition, with its original packaging. Any accompanying manuals, disks, and/or or supplies must be returned with the product. If product returned to us is incomplete or in less than original condition, we reserve the right to assess a 10% service charge and bill it directly to your credit card.

To request a return for exchange/credit, you will need an authorization number and return instructions:

Click here for an online request or you may call (800) 444-1527, Monday through Friday from 6:00 AM to 8:00 PM and Saturday from 7:00 AM to 4:00 PM Pacific Time.

To return a package, follow the return instructions given by the return representative. Return the package within 7 days to our Indiana facility, via prepaid, insured, traceable method to ensure a safe and documented delivery to us. Epson Store cannot be responsible for goods lost or damaged in transit to our warehouse. Note: For damaged, defective or incorrect product, Epson Store will cover the cost of the return shipping through issuance of a FedEx call tag.

Promotional Items
You may return items for which you received a promotional item(s). Please note: You must also return the promotional item(s). In the event of a return of a product that was accompanied by a promotional Epson Rewards Card, we will invalidate unused Epson Rewards Cards or the refund value to your credit card will be reduced by the prorated amount of the Epson Rewards Card.

Returns for Exchange
Returns for exchange are made for in-stock items; if we do not have the item in stock, we will refund the amount of your original purchase. Exchanges are pre-shipped to you. If we do not receive your return, you will automatically be billed for the exchange item.

Returns for Credit
Returns for credit will be processed and refunded to your credit card within 2 weeks of receipt of your return. It may take up to two billing cycles for the credit to appear on your monthly statement. If you desire more timely verification of your credit, you may call your credit card issuer. The amount refunded will be product price plus tax, if tax was applied. Shipping fees are not refundable, unless we shipped you damaged, defective or incorrect product.

Closeout and Refurbished Products Terms of Sale:

Closeout Products: All sales are final. These are new products in original factory condition and packaging that have recently been discontinued by Epson. They are available only while quantities last. In order to provide you with these savings and to move final quantities, we cannot accept returns unless the product arrived damaged or defective in which case your remedy is replacement with the same model or equivalent. See Terms of Sale and Conditions.

Refurbished Products: All sales are final. These are products that have been returned to Epson. They have been inspected and tested to ensure they perform properly. Some may have minor blemishes due to handling. They are available only while quantities last. Refurbished products may or may not contain a media pack or the same software package as new models. In order to provide these savings and to move final quantities, we cannot accept returns unless the product arrived damaged or defective in which case your remedy is replacement with the same model or equivalent. See Terms of Sale and Conditions.

Terms of Sale and Conditions for Closeout and Refurbished Products: These refurbished Epson products are offered for sale only to end-user customers residing within the continental United States and are not to be offered for re-sale to retail dealers. Inventory of products is limited to supply on hand. Epson has the right to limit quantities to any purchaser. Prices do not include sales tax or shipping charges.

Manufacturer's Warranty Information

Many Epson America, Inc. products are also covered by a limited manufacturer's warranty. Warranty information is presented on the product description page of the Epson website so you may read prior to purchase. For warranty information and service center assistance after purchase, please refer to your product documentation or the Epson Support section of the Epson America website.