Place an Order

Place an Order Online
Check the Status of an Order
Payment by Credit Card
Payment Disputes
Credit Card Security
Shipping Information
Standard Shipping Charges

Oversized Shipping Charges
Free Shipping Promotions
Cancel an Order
Back Orders
Sales Tax
Terms and Conditions of Sale
Contact the Epson Store


Place an Order Online

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Step 1: To place an order, browse our catalog of products, select the product you are interested in, and click "Buy Now".

Step 2: Choose a shipping address where you want your order sent and a shipping method. Please note that we ship to US street addresses only. We do not ship to P.O. boxes, APO, FPO, or non-USA addresses including Canada and U.S. territories or provinces. You can click here to see our shipping charges.

Step 3: Select a way to pay for your order. The Epson Store accepts MasterCard, Visa, American Express, and Discover cards, with some restrictions. If you need to enter new card information, you will be prompted for your billing address and card information. For information on credit card security, click here.

Step 4: Review and submit your order. You will be asked to verify your billing, shipping, and payment information. You will also have the ability to review the items and shipping details of your order.

The Process After an Order is Submitted
Epson will e-mail confirmation of your order to your e-mail address of record. This is the same e-mail address that you will use to log into our site to access your account information. Epson will notify you by e-mail when your order has shipped.


Check the Status of an Order

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You may check the status of your order by clicking on My Account or by calling 1-800-873-7766. If you click on My Account, you will be prompted for your e-mail address and password.


Payment by Credit Card

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Payment for a product purchased through this site is best made by credit card. For a purchase by credit card, you must provide us with all information that we reasonably request for authorization and verification of the purchase. Your order cannot be accepted until authorization and verification have occurred.

We are unable to accept foreign credit cards nor credit cards with APO, FPO, U.S. territory or non-U.S. billing information.

Charging Your Credit Card:
We verify your credit card information at the time your order is processed. Your account will be charged only when the merchandise you ordered is shipped. If your entire order is cancelled prior to shipment, no charge will be made to your credit card. If part of your order is cancelled you will only be charged for items that are shipped.

Delay in shipment, or delivery of an installment of your order, will not alone relieve you of your obligation to accept charges to your credit card for product shipped.


Payment Disputes

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Epson may exercise any lawful remedy if a dispute arises over payment. Without limiting the preceding sentence, if your credit card institution refuses to pay us, we may cancel the order or delay shipment. We may also deduct, from any amount due to you, any sums you owe Epson Accessories or its affiliates, including Epson America, Inc. We will also be entitled to all reasonable costs of collection, including attorneys' fees.


Credit Card Security

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We know customers are concerned about credit card security. You have two choices when purchasing from us. You may either:

  • Store your credit card number(s) in your profile with us. This is convenient, because it means you will not need to re-enter your number each time you place an order. Access to your profile is password protected.
  • Elect not to store your credit card number(s) in your profile. You will then be required to re-enter your credit card information each time you place an order with us.

Shipping Information

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General Information

If everything you order is in stock, we generally ship your order within one (1) business day of receipt of your order and verification of your credit card. Orders are shipped via FedEx from our warehouse in Plainfield, Indiana.

Estimated delivery dates are based upon orders received by 1 p.m. Pacific Time, Monday through Friday, excluding holidays. If your order is placed and approved before 1 PM Pacific Time Monday through Friday, it will generally ship on the same day from our warehouse. Orders placed after 1 PM on Friday generally ship on Monday. No orders are shipped or delivered on weekends or holidays. We cannot guarantee any particular delivery date. Items ordered together may ship separately.

Important Notes

  • You must provide a street address. FedEx will not deliver to P.O. boxes, APO or FPO addresses including U.S Territories/Provinces.
  • If you would like to have your package left at your ship to address without requiring a signature, please contact FedEx to have your signature on file. Please note: the package will only be left without a signature at the discretion of the FedEx driver even if you do provide a signature on file.
  • Unless you specify otherwise, your order will be shipped via FedEx Ground. If you would like faster delivery, you may specify shipment of your order via a priority method: FedEx Standard Overnight or FedEx 2 Day at an additional charge. Orders shipping FedEx Standard Overnight and FedEx 2 Day will be delivered on a business day, Monday through Friday. There are no deliveries on Saturday and Sunday.
  • FedEx is our only shipping carrier. Shipping methods other than FedEx are not presently accepted for orders made through this site.
  • Although we recognize that many of our customers travel outside of the United States, we are unable to ship to addresses outside of the U.S. If you need products for your travel outside of the U.S., please plan your needs in advance of travel or arrange for a U.S. addressee to serve as your package forwarder.


Standard Shipping Charges

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Shipping Method Accessories, Supplies, Ink and Paper Printers (except DFX-9000, B-Series and Stylus Pro), Scanners (except GT-S50, GT-S80, DS-series and 11000XL-series), Selected Professional Media and Multimedia Projectors (per item) Selected Printers (DFX series, B-Series and Stylus Pro), selected Scanners (GT-S50, GT-S80, DS-series and 11000XL-series) and Projector Carts
FedEx Ground (6 - 10 days) Free 1 Free Free
FedEx 2 Day (2nd business day air) $13.00 $29.95 $54.95
FedEx Standard Overnight (next business day air) $18.00 $39.95 $69.95
Alaska and Hawaii 2 $13.00(per order) $60.00 $60.00

1 For Ground shipments, if accessories or supplies are ordered together with any hardware item, each accessory will ship at a rate of $1 per item.

2 Some shipments to Alaska and Hawaii require additional time in transit. Please visit the FedEx website to calculate estimated time in transit from our Plainfield, Indiana warehouse to your shipping location prior to placing your order.


Oversized Shipping Charges

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Due to weight or package dimensions, certain items can only be shipped by truck freight. The Epson Store ships orders containing oversized items via FedEx National LTL. FedEx National will contact you via telephone when your merchandise arrives at their terminal to setup a delivery appointment.

Shipping Method Rate per oversized item
FedEx National LTL - 48 contiguous states and Alaska (6 - 10 days) $69.95
FedEx National LTL - Hawaii (approx. 13 days) $120.00

Please note the following important information:

  • Residential
    • Deliveries to Residential addresses will require a truck with a liftgate to complete the delivery; a liftgate is used to move oversized freight from the truck's floor to ground level.
    • FedEx National will deliver the order to the curbside of your residence, but they are not responsible for bringing the merchandise into your home, uncrating, installing or removing packing materials.
  • Commercial
    • If your delivery address has a loading dock; you will be responsible for providing necessary equipment for off-loading merchandise in your order.
    • If your delivery address does not have a loading dock; a truck with a liftgate will be required to complete the delivery. FedEx National will deliver the order to the curbside of your business, but they are not responsible for bringing the merchandise into your location, uncrating, installing or removing packing materials.

Free Shipping Promotions

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The Epson Store offers the following Free Shipping Promotions.

Free Shipping Promotion Free Shipping method(s)
1. All products, no minimum required 1 FedEx Ground (6 - 10 days)
2. Orders of ink or paper or both 2 FedEx Ground (6-10 days)
3. Orders of any projector lamp products 3 FedEx Standard Overnight (next business day air)

1 FedEx Ground Shipping is only available for orders shipped to addresses in the 48 contiguous U.S. states.

2 If you add items to your shopping cart other than ink or paper products, standard shipping charges will apply to your entire shopping cart. FedEx Ground is only available for orders shipped to addresses in the 48 contiguous U.S. states.

3 If you add items to your shopping cart other than a projector lamp, standard shipping charges will apply to the entire shopping cart. FedEx Standard Overnight is only available for orders shipped to addresses in the 48 contiguous U.S. states.


Cancel an Order

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Order Cancellation:
We ship promptly after receipt of an order, so we cannot cancel an order. To request a return for exchange/credit, you will need an authorization number and return instructions.

Click here for an online request or you may call (800) 444-1527, Monday through Friday from 6:00 AM to 8:00 PM and Saturday from 7:00 AM to 4:00 PM Pacific Time.


Back Orders

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On this site we try to offer only items currently in stock. However, it is possible that an item ordered will not be in stock. If this happens, we will send you an e-mail letting you know. In the e-mail we will ask you whether you would like us to ship the in-stock items on your order immediately, and to send you a follow-up e-mail when your selected out-of stock item(s) return to stock. The follow-up e-mail will be provided solely as a reminder to you that the item is in stock. We will not ship the item unless you return to our site after notification and reorder the item. We regret that it is not always possible to estimate when out-of-stock items will return to stock.


Sales Tax

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We collect sales tax from customers who are residents of California, Indiana, and Tennessee. If you reside outside of these states, we will not charge state sales tax. You may want to consult your local tax authority to determine if you are liable for sales tax.

The amount of tax and any associated regulatory fees charged on your order will be based on several factors including the type of item purchased and the destination of the shipment. Factors that could affect the calculation of sales taxes and fees can change between the time you place your order and the time your order is shipped. The amount shown on your order as Estimated Tax may differ from the taxes actually charged. The actual tax amount will appear in the final order confirmation email after your credit card has been charged.


Terms and Conditions of Sale

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"Epson Store" is an operating name for Epson Accessories, Inc. on the web at www.epson.com, www.epsonstore.com, and www.epsonsupplies.com. Epson Accessories, Inc., an affiliate of Epson America, Inc., operates the Epson Store and is the seller of Epson products on the web.

In these Terms, "Epson," "we" and "us" refer to Epson Accessories, Inc., and "you" refers to the purchaser.

These Terms apply to all on-line purchases made through this website. You agree to these Terms by placing orders through this site. We may change these Terms from time to time.

Please note that we are not able to ship to P.O. boxes, APO, FPO, or non-USA addresses including Canada and U.S. territories or provinces.

Prices:
The price for a product is the price in effect at the time we receive your order. We may change prices from time to time. Occasionally this site may have an incorrect price for an item. If that happens, we will notify you before the item is shipped.

All prices are in U.S. Dollars. Prices listed on this site do not include sales tax or shipping charges.

Orders:
Your order must be placed using the order form provided on this site. You must complete all information requested on the form for the order to be processed. All orders are subject to acceptance by Epson.

For more on how to place an order, How to Place an Order.

Returns & Exchanges:
The Epson Store stands behind the quality of Epson products. For purchases made directly from the Epson Store, we offer a 30-day return for exchange/credit from date of purchase, if for any reason you are dissatisfied with a purchase. Click here to read the full Return for Exchange/Credit Policy.

Limitation of Epson's Liability:
TO THE EXTENT ALLOWED BY LAW, EPSON WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS SITE, OR FROM THE PURCHASE OR USE OF PRODUCTS. THIS IS TRUE EVEN IF EPSON OR A REPRESENTATIVE OF EPSON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL EPSON'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY) EXCEED THE AMOUNT PAID BY YOU FOR PRODUCT PURCHASED ON THIS SITE.

Governing Law and Jurisdiction:
You agree that any dispute between us will be governed by the laws of the State of California without regard to its conflict of law principles. The sole jurisdiction and venue for any legal proceeding will be the appropriate federal or state court located in Los Angeles County, California.


Contact the Epson Store

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Epson Accessories, Inc. is a subsidiary of Epson America, Inc. and one of Epson's many authorized resellers. The "Epson Store" is an operation name of Epson Accessories, Inc. on the web at www.epson.com and www.epsonstore.com.

Online:
For Epson Store product information and online ordering, click here.

Email:
Questions about an order placed via the Epson Store, click epsonstoreorders@ea.epson.com. You may also check the status of your order online by clicking on My Account.

For Epson Store product information, click epsonstore@ea.epson.com.
You may also view product information online, click here.

To request a return for credit/exchange for an item(s) ordered via the Epson Store, click here.

Phone:
For product information and ordering call 1-800-873-7766 and speak with an Epson Store sales representative. You may also visit www.epsonstore.com for online product information and ordering.