SERVICE CONTRACT COMPREHENSIVE COVERAGE
This document sets forth the entire Certificate of Coverage, (Contract) between the
Service Contract Administrator hereinafter referred to as We, Us and Our, and, the
Purchaser as You and Your. No representation, promise or condition herein shall modify
these terms. Service Net Warranty, LLC ("Service Net") is contractually obligated to
You to provide service under this Contract where in accordance with, and as allowed
by state law. If this Contract is purchased in Florida, New Hampshire Insurance
Company is contractually obligated to You to provide service under this Contract.
- TO OBTAIN AUTHORIZATION FOR SERVICE. Service will be provided by
Epson or an Epson authorized service center, for a maximum of three times during
the Contract term (if You purchased "Next Business Day Exchange Service," next-day
exchange service is available without limit through the manufacturer's warranty period,
and thereafter for a maximum of three times until the end of the Contract term).
Epson will arrange for service and Service Net will cover the reasonable parts and labor
costs that are authorized, after expiration of manufacturer's warranty period. You may
be asked to provide proof of purchase as a condition for receiving service under this
Contract. Your original purchase receipt should be kept with this Contract in a safe
(a) Repair Service:
- Have this Contract, Your Contract number, your PIN, and the original product
- Call the number listed on the front of this Certificate of Coverage.
- Instructions for service will be given.
This coverage applies to You if "Repair Service" is stated on the front
of this Contract. If service is needed, Your product will be repaired without charge
for parts or labor. You are responsible for delivery of the product to the repair center
for service, and for pickup of the product following completion of service. If needed,
postage, insurance, or shipping costs incurred in presenting Your product for service
are Your responsibility.
(b) Exchange Service:
- This coverage applies to You if either "Exchange Service" or "Next Business Day
Exchange Service" is stated on the front of this Contract. If service is needed, Your
defective product will be exchanged for a functioning unit (new or refurbished) without
charge for parts or labor. At Our option the exchange unit may be another model (new
or refurbished) of kind and quality similar to Your defective unit. In order to process
an exchange, You must secure return of the defective product by providing Us with a
valid credit card number with sufficient credit to cover the price of the replacement
product. You will be billed at the Manufacturer's Suggested Retail Price for the unit
if the defective product is not returned within 10 business days of shipment of the
replacement product to You, or if the unit is returned damaged because you have not
properly packed or shipped it. We will pay the shipping costs to and from the service
center. The product is not to be taken back to the retailer.
- If "Next Business Day Exchange Service" is stated on the front of this Contract, then
these additional terms apply to Your exchange. During the limited warranty period for
Your product, and through the expiration date of this Contract, We will provide You
with a functioning exchange unit by the next business day after we determine service is
needed, if we are able to make that determination by noon Pacific time.
Repair or Exchange may appear on the front of this agreement; if so, the decision to
exchange or repair will be determined by the servicer.
Exchange units and parts are covered for the remainder of the Contract term,
subject to Section 7, claims limitations. A defective product returned for exchange and
defective parts used for repair become the property of Epson.
TIME FOR SERVICE. Service will be performed during the regular working hours
of Epson and its authorized service centers, excluding holidays.
WHAT IS COVERED. We will furnish labor, parts, and/or exchange product (or
pay for same) necessary to restore the product specified in this agreement to normal
operating conditions, provided such service is necessitated by product failure during
normal usage. The product specified and covered includes only equipment as originally
configured and charged for in this Contract.
WHO PROVIDES COVERAGE: All service or repair work provided under this
Contract will be performed by Epson or through an Epson authorized service center.
Power Surge and Spike: This service plan protects against operational or mechanical
failure of a covered product if a failure occurs while properly connected to a surge
protector approved by the Underwriter's Laboratory. Your surge protector may be
collected by Us for examination.
IMPORTANT NOTE. Repairs recommended by the repairing facility not
necessitated by mechanical breakdown are not covered unless specifically authorized
by Us. We reserve the right to inspect the items to be covered, or the items covered, as
the case may be, prior to coverage or during the coverage period. Model number, serial
number and original date of purchase of all items to be covered must be provided to
execute application for service.
EXCHANGE UNITS, PARTS AND SUBCONTRACTING. Exchange units and
parts used to repair equipment may either be new or refurbished at Our sole option.
Service may be performed by subcontractors.
UNAVAILABILITY OF FUNCTIONAL PARTS OR TECHNICAL INFORMATION. If this Contract covers Repair Service and We determine that We are unable to repair Your product due to the unavailability of functional parts, service or technical information, then We may provide You with an exchange unit, or reimburse you as provided in section 7 below.
CLAIMS LIMITATIONS. If (i) We reimburse You for the original purchase price
of your product minus sales tax, or (ii) the Contract term expires, or (iii) service is
provided three times (whether repairs, exchanges, or any combination of repairs and
exchanges), then We shall have satisfied all obligations owed under this Contract and
it shall terminate.
DEDUCTIBLE. No deductible applies to this Contract.
LIMITATIONS OF COVERAGE. THIS CONTRACT DOES NOT COVER:
a) Any equipment located outside the United States.
b) Service required as a result of any alteration of the equipment, or repairs made by
anyone other than a participating servicing dealer, an authorized service provider, its
agents, distributors, contractors or licensees, or the use of supplies other than those
recommended by the manufacturer.
c) Installation, removal, or reinstallation of any equipment.
d) Damage or other equipment failure due to causes beyond Our control including, but
not limited to, repairs necessary due to operator negligence, the failure to maintain the
equipment according to the owner's manual instructions, abuse, vandalism, telephone
failure, theft, fire, flood, wind, freezing, power failure, inadequate power supply,
unusual atmospheric conditions, or acts of war or acts of God.
e) Service necessary because of improper storage, improper ventilation, reconfiguration
of equipment, use or movement of the equipment, including the failure to place
the equipment in an area that complies with the manufacturer's published space or
f) Any utilization of equipment that is inconsistent with either the design of the
equipment or the way the manufacturer intended the equipment to be used. Any
installation that prevents normal service. Any and all cases in which the manufacturer
of the equipment would not honor any warranty regarding the equipment.
g) Expendable, lost, or consumable items such as, but not limited to: For Peripheral
devices: removable data storage, accessory cables, batteries, and media disks. For
Printers, Copiers, and Multifunctional Equipment: ink, fuser, roller kits, maintenance
kits, and any toner/cartridge. Nonfunctional parts: including but not limited to: light
bulbs, nonfunctional plastic, porcelain, or enamel parts. For all products: Telephone
or other lines connecting to the equipment. Items that are considered consumable by
h) In-warranty parts not provided or shipped by the manufacturer. Operational or
mechanical failure covered by manufacturer's warranty, manufacturer's recall, improper
construction, or factory bulletins (regardless of whether or not the manufacturer
is doing business as an ongoing enterprise). Defects in the equipment due to the
manufacturer's error or improper construction of the equipment.
i) Any problem that is not reported prior to expiration of this Contract.
j) Any software, including but not limited to, application programs, network programs,
upgrades, formatting of any kind, databases, files, drivers, source code, object code or
proprietary data, or any support, configuration, installation or reinstallation of any
software or data.
k) Equipment sold without a manufacturer's warranty or sold "as is" or refurbished
l) Normal, periodic or preventative maintenance, customer education and cleanings.
m) Consequential damage to or spoilage of CD's, film, or recording tapes as a result of
the malfunctioning of or damage to an operating part, or as a result of any repairs or
replacement under this agreement.
n) Equipment used in industrial settings. Equipment used in industrial settings may be
defined as: (I) Any utilization of equipment that is inconsistent with either the design
of the equipment or the way the manufacturer intended the equipment to be used, (II)
Any and all cases in which the manufacturer of the equipment would not honor any
warranty regarding the equipment.
o) Loss or damage as a result of violation of existing federal, state and municipal codes
including repairs to products not complying with said codes.
p) Preexisting conditions (incurred prior to the effective date of coverage), known to
q) Consequential damages or delay in rendering service under this Contract, or loss of
use during the period that the product is at the authorized service center or otherwise
awaiting parts. You are responsible for creating backups of all Your data and software
on a regular basis.
r) Equipment where the serial plate attached to the equipment is removed, defaced or
s) Damage resulting from unauthorized repair; software virus; improper electrical
wiring and connections; damage caused during delivery, improper installation, or
setup; user-facilitated minor adjustments and settings outlined in the product's owners
manual; inaccessible products or parts; negligence, misuse or abuse whether willful or
t) Payment for subsequent service calls that result in "no failure found" diagnosis. Non
failure problems including but not limited to noises, squeaks, simple paper jams not
requiring parts and intermittent issues are not product failures. Subsequent trip charges
may need to be paid by You if a second "no failure found" diagnosis is determined based
on the same problem.
u) Misuse, abuse, rentals, unauthorized repairs and/or parts by others, parts designed
for replacement during the life of the product such as bulbs and filters, squeaking or
v) Transit or delivery damage, damage caused by packing, unpacking, assembly,
installation, or removal. Short circuit, loss of use, parts or labor covered under the
manufacturer's warranty, lack of maintenance, bodily injury. We will not pay for
adjustments or repairs required because of conditions at your location.
w) Any cost recoverable under any other warranty, guarantee, or under an insurance
policy (in such case, this Contract will cover any applicable deductible).
CANCELLATION AND REFUND. You may cancel this Contract at any time
for any reason. If You cancel this Contract within sixty (60) days of the date purchased
You will receive a refund of the full contract purchase price minus applicable State sales
tax. If You cancel this Contract thereafter, You will be refunded the remaining days of
coverage on a monthly prorated basis, less costs for service performed (if applicable).
STATE VARIATIONS. Certain states have specific conditions; conditions listed
on the front of this Contract may apply to You. Those conditions apply over any
inconsistent or different terms found in this reverse side of this Contract.
NOVATION. If Service Net assigns another insurance carrier with an "AM Best"
industry rating of A- or better under this Contract directly or indirectly, such new
insurance carrier will carry the liability under this Contract.
RIGHT TO RECOVER FROM OTHERS. If We make any payment to You, We
are entitled to recover what We paid You from other parties. By accepting settlement of
a claim, You transfer to Us your right to recovery against any other party.
RENEWABILITY. This Contract is renewable at Our sole discretion. Neither
You, the dealer, nor We are obligated to renew this Contract beyond the current term.
If You wish to renew this Contract, please call the toll-free number listed on the front
of this Contract. Purchase of multiple Service Agreements to be dated consecutively is
prohibited due to changes in Service Plans and pricing.
TRANSFERABILITY. You may transfer this Contract to any person in the United
States by sending written notice to: Service Net, 650 Missouri Ave., Jeffersonville, IN
COVERAGE AND TERM. This is not an insurance policy. As the Service Contract
Administrator, We will assist You in understanding Your warranty and coverage benefits
from the day You purchase Your Plan. If Your product needs repair for operational or
mechanical failure, You are required to call the toll free number listed on the front
of this Contract or submit Your claim in writing to Service Net, 650 Missouri Ave.,
Jeffersonville, IN 47130. With any correspondence, please provide Your daytime
phone number and claim number if applicable. If We fail to pay or provide service
on a claim within 30 days after proof of loss has been filed, or in the event We are no
longer a going concern, You are entitled to make a written claim directly against the
Insurer, General Fidelity Insurance Company, 201 North Tryon Street, NC1-022-05-
01, Charlotte, NC 28255. The telephone number is (866)-763-7790. Please enclose a
copy of Your plan when sending correspondence to the Insurer. The effective date and
expiration date of coverage, and the type of service provided are stated on the face of
this Contract, along with other important information. There are some limitations of
coverage. You should review the Limitations of Coverage paragraph for details.
ENTIRE CONTRACT. This is the entire Contract and no other written or
oral modifications are valid. No modification, amendment or waiver of any of the
provisions of this Contract shall be effective unless made in writing specifically referring
to this Contract and duly signed by You and Us.
LIMITATION OF LIABILITY. IN NO CASE WILL EPSON, SERVICE NET,
OR THEIR AGENTS, CONTRACTORS OR LICENSEES BE LIABLE FOR ANY
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT
LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOST DATA RESULTING
FROM THE BREAKDOWN OR FAILURE OF ANY EQUIPMENT OR FROM
DELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON
ANY COVERED EQUIPMENT. EXCLUSION IS MADE OF ANY IMPLIED
WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THERE ARE
NO EXPRESS OR IMPLIED WARRANTIES MADE HEREIN. IN NO CASE
WILL EPSON, SERVICE NET, OR THEIR AGENTS, CONTRACTORS OR
LICENSEES BE LIABLE FOR MORE THAN THE ORIGINAL PURCHASE
PRICE OF YOUR PRODUCT MINUS SALES TAX.
If You have any questions, require customer service, or wish to report a claim, please
call the toll-free number listed on the front of this Certificate of Coverage, (Contract)
or contact Us in writing at Service Net, 650 Missouri Ave., Jeffersonville, IN 47130.