Wireless FAQ #00381a

During a wireless network installation, the software doesnít find my wireless network. What should I do?
Try the following:
  • If your wireless router or access point is set to not broadcast its Network name (SSID), you'll need to enter the SSID manually in the printerís setup software. If your wireless router or access point has wireless security enabled, you'll also need to know what kind of security it is using.

  • Make sure the printer is within range of the wireless router or wireless access point.

  • Try connecting to the wireless router or access point with your computer or another device to confirm that it is working correctly.

  • Avoid placing the printer near a microwave oven, 2.4 GHz cordless phone, or large metal objects such as a filing cabinet.

  • If there are any access restrictions (such as MAC address filtering) set on the wireless router or access point, register the printerís MAC address on the router or access point. Print a Network Status Sheet to obtain the MAC address. Then see your router or access pointís documentation for instructions.

  • Make sure that you entered the correct WEP key or passphrase for your wireless network. WEP keys are either ASCII or Hex and passphrases are case-sensitive.

  • Make sure that the printer is connected to your network with a Ethernet cable during the installation.

  • Make sure the printer is turned on.

  • For additional troubleshooting, click here.

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