Mac OS X Snow Leopard FAQs


Epson is fully committed to supporting Mac OS X Snow Leopard v10.6. Commonly asked questions about using Snow Leopard with your Epson product are listed below.



Q: I get the error Filter Failure with rastertoescpII when I try to print from my Mac. What should I do?

A: Try the following:

  1. Open the menu, select System Preferences, then Sharing.
  2. Do one of the following:
    • If the Computer Name field is blank, enter a name for your computer.
    • If there is a name in the Computer Name field, rename your computer.

  3. Close the Sharing window.
  4. Select System Preferences, Print & Fax or Print & Scan, then select your printer in the Printer list. Click Options and Supplies.
  5. Select General, if necessary. In the Location: field, enter the computer name you entered in step 2. Click OK.
  6. Try printing again.
    • If the problem is gone, you're done.
    • If you still have a problem, please contact Epson Support.

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Q: My computer freezes when I try to install the Epson software CD for my product in Mac OS X Snow Leopard v10.6. What should I do to install the software?

A: You can use Apple's Software Updates to install the driver. Follow these steps:

    1. Connect and power on your product.


    2. Click the Apple icon on the top left corner of the desktop.


    3. Select Software Updates.


    4. Follow the on-screen instructions to install the available updates.

      Note: Software Updates may find multiple updates for your system; you may choose to install all or some of the updates by clicking Show Details.

  • If a Mac OS 10.6.x driver is not available for your product, you’ll need to install Rosetta in Snow Leopard by doing the following:


    1. If you see the Epson menu, open the Epson pop-up menu and select Quit.




    2. Insert the Apple OS X 10.6 DVD into your Mac.


    3. Open the Optional Installs folder.




    4. Double-click Optional Installs.mpkg.




    5. Select only the Rosetta box and click Continue.




    6. Click Close when you see the screen below.



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Q: My product is not listed on the Epson Macintosh Snow Leopard Support page. How can I use my printer with Snow Leopard?

A: You can use a Gutenprint driver if it’s available for your printer; Snow Leopard will automatically install the Gutenprint driver when you connect your printer.

If you don’t want to use the Gutenprint driver, however, an Epson Mac OS X 10.4.x driver and Common Updater software are available on the Drivers & Downloads page for your printer, you can download and install them. Follow these steps:

  1. Turn off the printer.


  2. From the Apple menu, select System Preferences.


  3. Click Print & Fax.


  4. If necessary, click once on your printer’s name in the Printer list. (You don’t need to do this if only one printer driver is installed).


  5. Click the button to remove the printer from the Printer list, then click OK.


  6. Download and install the Mac OS X 10.4.x drivers and the Common Updater software for your product from the Drivers & Downloads page for your product.

    Note: Install the Mac OS X 10.4.x drivers before the Common Updater software.


  7. Turn on the printer. Your Mac will add the printer automatically.

    If you’re printer does not automatically appear in the printer list, click the button, select your printer from the window that appears, then click Add.

    Note: Please return periodically to this Epson Macintosh Snow Leopard Support page to check for software updates.

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Q: I don’t see my printer driver on the Epson Macintosh Snow Leopard Support page. Where can I find a Mac OS 10.6.x driver for my product?

A: You can use Apple's Software Updates to install the driver. Follow these steps:

  1. Connect and power on your product.


  2. Click the Apple icon on the top left corner of the desktop.


  3. Select Software Updates.


  4. Follow the on-screen instructions to install the available updates.

    Note: Software Updates may find multiple updates for your system; you may choose to install all or some of the updates by clicking Show Details.


If Apple's Software Updates does not provide a driver, you can install the Macintosh 10.5.x driver for your product. Follow these steps:

  1. Rosetta needs to be installed in Snow Leopard. If necessary, install Rosetta.


  2. Go to Drivers & Support, select your product category, then select your product name.


  3. Select Drivers & Downloads, then select Macintosh Operating Systems from the drop-down list and click Go.


  4. Download the Mac 10.5.x drivers for your product.

    Note: If there are no Mac OS X 10.5.x drivers available for your product, download and install the Mac OS X 10.4.x drivers and the Common Updater software for your product.


  5. Follow the on-screen instructions to finish the driver installation.

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Q: The USB print queue for my Epson printer disappeared when I upgraded from Mac OS X 10.5.x to Mac OS X 10.6.x on my Intel-based Mac. How do I get it back?

A: It can be re-created if you re-connect the USB printer cable to your Mac. Try the following:
  1. Turn on the printer.


  2. Disconnect and reconnect the printer’s USB cable to your Mac.


  3. Open System Preferences.


  4. Open Print & Fax.

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Q: When I select Colorsync or ICC profiles in Epson Scan, the application unexpectedly quits. What should I do?

A: Make sure you've installed the latest version of Epson Scan.

  1. Go to Drivers & Support, select your product category, then select your product name.


  2. Select Drivers & Downloads, then select Macintosh Operating Systems from the drop-down list and click Go.


  3. Download Epson Scan for Mac 10.6.x if it's available, then follow the on screen instructions to install the software.
If Epson Scan is not available, you can use Apple's Image Capture software to scan. To install the software, follow these steps:

  1. Connect and power on your product.


  2. Click the Apple icon on the top left corner of the desktop.


  3. Select Software Updates.


  4. Follow the on-screen instructions to install the available updates.

    Note: Software Updates may find multiple updates for your system; you may choose to install all or some of the updates by clicking Show Details.

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Q: My printer driver installed in Mac OS X 10.6.x when I connected the printer’s USB cable. However, some of the options I had in Mac OS X 10.5.x are missing. How can I get them back?

A: Due to file size limitations, some driver options were omitted from the automatic driver update. To check for an updated driver, follow these steps:

  1. Connect and power on your product.


  2. Click the Apple icon on the top left corner of the desktop.


  3. Select Software Updates.


  4. Follow the on-screen instructions to install the available updates.

    Note: Software Updates may find multiple updates for your system; you may choose to install all or some of the updates by clicking Show Details.

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Q: The message Rosetta must be installed appears when I try to install my Epson driver(s) in Mac OS X 10.6.x. What should I do?

A: You’ll need to install Rosetta in Mac OS X 10.6.x by doing one of the following:

  • Follow these instructions if your Mac is connected to the internet:


    1. Click OK or Install when you see a window that prompts you to install Rosetta. Rosetta is installed automatically.


    2. If you see the Epson menu, open the Epson pop-up menu and select Quit.




    3. Install the Epson drivers from the Epson software CD or download the software from the Drivers & Downloads page for your product.



  • Follow these instructions if your Mac is not connected to the internet:


    1. If you see the Epson menu, open the Epson pop-up menu and select Quit.




    2. Insert the Apple OS X 10.6 DVD into your Mac.


    3. Open the Optional Installs folder.




    4. Double click Optional Installs.mpkg.




    5. Check only the Rosetta box and click Continue.




    6. Click Close when you see the screen below.



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Q: Will my scanner still work if I upgrade my Mac operating system from OS X 10.5.x (Leopard) to OS X 10.6.x (Snow Leopard)?

A: Yes. You can install Rosetta to use Epson Scan or use Apple's Image Capture software to scan.

  • Follow these steps to install Rosetta:


    1. Launch Epson Scan.


    2. Click OK when you see a dialog box prompting you to install Rosetta, it will automatically download and install on your Mac.


  • Follow these steps to use Apple's Image Capture software:


    1. Connect and power on your product.


    2. Click the Apple icon on the top left corner of the desktop.


    3. Select Software Updates.


    4. Follow the on-screen instructions to install the available updates.

      Note: Software Updates may find multiple updates for your system; you may choose to install all or some of the updates by clicking Show Details.

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Q: I purchased a Mac with Snow Leopard pre-installed. What should I do to install the driver?

A: Install Apple's Software Updates. Follow these steps:

  1. Connect and power on your product.


  2. Click the Apple icon on the top left corner of the desktop.


  3. Select Software Updates.


  4. Follow the on-screen instructions to install the available updates.

    Note: Software Updates may find multiple updates for your system; you may choose to install all or some of the updates by clicking Show Details.

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Q: In Snow Leopard, I have ICC profiles enabled in Epson Scan. When I try to save a scanned image in Adobe Photoshop, I see the message “Could not read the ICC profile. Saving image canceled.”. How can I use the ICC profile?

A: This message occurs with all Epson Scan Leopard drivers because Epson Scan attempts to apply an ICC profile to a scanned JPG or TIFF image.



To correct the problem, install the Epson Scan Snow Leopard driver. Please check the Macintosh Snow Leopard Support page to see if a Snow Leopard driver is available for your scanner. If it is, download and install the driver. If the driver is not available, please return periodically to the Epson Macintosh Snow Leopard Support page to check for an updated driver.

To avoid seeing the error, do not use the ColorSync option. Enable Color Control or No Color Correction instead.



If you decide to leave ColorSync enabled, uncheck Embed ICC Profile in the Plug-in Settings window.



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Q: I can't scan from my product's control panel to my computer. What should I do?

A: Use Apple's Image Capture software with a USB connection. This feature is only available with a USB connection and the Image Capture software.


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Q: How do I Add my Epson network printer using Bonjour in the Print & Fax window?

A: Do the following:
  1. Open System Preferences, then select Print & Fax


  2. Click the +
  3. button. You see an Add Printer window listing the printers found on the network. You printer’s name will appear as EPSONxxxxxx.

  4. Select your printer and click the Add button in the bottom right corner of the Add Printer window.

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Q: How do I access a memory card inserted in the product over a network/WiFi connection?

A: Make sure your product is connected to the network and the printer software is installed on the computer. Then follow these steps:
  1. Open the Hard Drive.


  2. Select Shared.




  3. Select the network printer.


  4. Double-click Memory Card.

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