Macintosh OS X 10.5 Leopard support for Epson products FAQs


Epson is fully committed to supporting Macintosh OS X 10.5 Leopard. Commonly asked questions about using Macintosh OS X 10.5 Leopard with your Epson product are listed below.



Q: Since I upgraded to Macintosh OS X 10.5 Leopard, some printer driver options are missing. What should I do?

A: Make sure you’re not using the Macintosh OS X 10.5 Gutenprint driver. Follow these steps to check if you’re using the Gutenprint driver and change it if necessary:
  1. From the Apple menu, select System Preferences.


  2. Click Print & Fax.


  3. If necessary, click once on your printer’s name in the Printer list. (You don’t need to do this if only one printer driver is installed).


  4. If you see Gutenprint next to your printer name, go to step 5 to change the driver. (The Epson Stylus Photo RX620 appears in the example below, but you’ll see your printer or all-in-one name instead).


  5. If you see only your printer’s name, you’re using the correct driver, and you can skip the remaining steps.



  6. Turn off the printer.


  7. Click the button to remove the printer from the Printers list, then click OK.


  8. Go to the Macintosh Leopard Support page and select your printer or all-in-one from the appropriate list.


  9. After you select your printer or all-in-one, the web page will either inform you that the driver for your model is included in Mac OS X 10.5 or give you a description and download option for an Epson driver for your printer.

    If the driver for your model is included in Mac OS X 10.5, go to the next step. Otherwise, download and install the Epson driver for Mac 10.5 before continuing with step 8.

  10. From the Apple menu, select System Preferences. If necessary, click Print & Fax.


  11. Turn on the printer. Your computer should add the printer automatically.


  12. If your computer does not add the printer or if it adds the Gutenprint driver again, contact Apple for assistance. You may need to reinstall the Epson drivers provided with Macintosh OS X 10.5.

    Note: To check ink levels, click the Utility button, then click EPSON StatusMonitor. The Supply Levels button will not show remaining ink levels for your Epson printer.

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Q: Since I upgraded to Macintosh OS X 10.5 Leopard, my printouts are faint. What should I do?

A: Make sure you’re not using the Macintosh OS X 10.5 Gutenprint driver. Follow these steps to check if you’re using the Gutenprint driver and change it if necessary:
  1. From the Apple menu, select System Preferences.


  2. Click Print & Fax.


  3. If necessary, click once on your printer’s name in the Printer list. (You don’t need to do this if only one printer driver is installed).


  4. If you see Gutenprint next to your printer name, go to step 5 to change the driver. (The Epson Stylus Photo RX620 appears in the example below, but you’ll see your printer or all-in-one name instead).


  5. If you see only your printer’s name, you’re using the correct driver, and you can skip the remaining steps.



  6. Turn off the printer.


  7. Click the button to remove the printer from the Printers list, then click OK.


  8. Go to the Macintosh Leopard Support page and select your printer or all-in-one from the appropriate list.


  9. After you select your printer or all-in-one, the web page will either inform you that the driver for your model is included in Mac OS X 10.5 or give you a description and download option for an Epson driver for your printer.

    If the driver for your model is included in Mac OS X 10.5, go to the next step. Otherwise, download and install the Epson driver for Mac 10.5 before continuing with step 8.

  10. From the Apple menu, select System Preferences. If necessary, click Print & Fax.


  11. Turn on the printer. Your computer should add the printer automatically.


  12. If your computer does not add the printer or if it adds the Gutenprint driver again, contact Apple for assistance. You may need to reinstall the Epson drivers provided with Macintosh OS X 10.5.

    Note: To check ink levels, click the Utility button, then click EPSON StatusMonitor. The Supply Levels button will not show remaining ink levels for your Epson printer.

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Q: Since I upgraded to Macintosh OS X 10.5 Leopard, I see the error message "The EPSON printer driver dealing with CD printing is not installed" and I cannot print on CD/DVDs using Epson Print CD. What should I do?

A: You need to download and install the latest Epson EasyPrint software and reset the Epson Print CD software to recognize your Epson printer and driver. Follow the steps below:

Download and Install Epson EasyPrint
  1. Go to the Drivers & Support page.


  2. Select your Epson Printer or All-in-One model.


  3. Click on Drivers & Downloads.


  4. Download Epson EasyPrint under Macintosh Operating Systems.


  5. Double-click the downloaded file, then double-click the Installer file and follow the on-screen instructions to complete the installation.


Reset the Printing System and Epson Print CD’s Printer Selection

Note: Resetting the printing system will remove all installed printer drivers. You’ll need to reinstall any printer drivers that you still need after resetting.
  1. Quit Epson Print CD if it’s open.


  2. Disconnect the printer’s USB cable.


  3. From the Apple menu, select System Preferences.


  4. Click Print & Fax.


  5. If necessary, click once on your printer’s name in the Printer list. (You don’t need to do this if only one printer driver is installed).


  6. If you see Gutenprint next to your printer name, the incorrect driver is installed and you’ll need to continue with step 6 to install the correct driver. If you don’t see Gutenprint next to your printer name, skip to step 9.

    (The Epson Stylus Photo RX620 appears in the example below, but you’ll see your printer or all-in-one name instead).



  7. Go to the Macintosh Leopard Support page and select your Epson Printer or All-in-One model from the appropriate list.


  8. After selecting your Printer or All-in-One, the web page will either inform you that the driver for your model is included in Mac OS X 10.5 or give you a description and download option for an Epson driver for your printer.


  9. If the driver for your model is included in Mac OS X 10.5, continue with the next step. Otherwise, download and install the Epson driver for Mac OS X 10.5 before continuing with step 9.


  10. In the Print & Fax window, hold down the Control key and click on any area in the Printers section. A pop-up menu appears. Select Resetting printing systemů and click OK to confirm the process. Do not reinstall any printers yet.




  11. Open Epson Print CD. With no printers installed, Epson Print CD will reset its printer information and you may see an error message that no printer was found. (If you do, click OK or Cancel to close the message.)


  12. Close Epson Print CD.


  13. Make sure the printer is turned on and reconnect the printer’s USB cable. The printer should automatically be added to the Print & Fax window. Verify that the driver does not say Gutenprint.

    If the printer driver for your model still shows Gutenprint next to the printer name, contact Apple for assistance. You may need to reinstall the Epson drivers provided with Leopard.

  14. Open Epson Print CD again. The software will update itself with the correct printer information and this process may take several minutes. Try printing a CD once it is complete.

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Q: I’m printing on envelopes using Microsoft Word and the text is either rotated 180° or cut-off. How do I fix this?

A: Follow these steps:

  1. Open Microsoft Word.


  2. Select Envelopes from the Tools menu.


  3. Click Page Setup.


  4. Make sure the correct printer and paper size are selected.


  5. Click OK.


  6. Click Custom.


  7. Make sure Envelope size, Feed method, and Clockwise rotation are set correctly.


  8. Click OK.


  9. Click Print.

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