Epson GT-20000 Document Scanner

Selected FAQ

Q:
The scanner doesn’t start when I press the  Start button. What should I do?
A:
Try the following:
  • Make sure Epson Scan is installed correctly.


  • If you’re using Windows Vista: Click the Events tab in the scanner’s properties window. Make sure Take no action is not selected. Also, make sure Start Button is selected in the Select an event list box, and Start this program is selected. See Assigning a Program to the Start Button for details.


  • If you’re using Windows XP: Click the Events tab in the scanner’s properties window. Make sure Take no action is not selected. Also, make sure Start Button is selected in the Select an event list box, and Start this program is selected. See Assigning a Program to the Start Button for details.


  • If you’re using Windows 2000: Click the Events tab in your scanner’s Properties window and make sure the Disable device events check box is not checked. Also, make sure Start Button is selected in the Scanner events list box, and the desired application is selected in the Send to this application list. See Assigning a Program to the Start Button for details.


  • If you’re using Mac OS X: Make sure you are logged on as the user who installed the scanner software. Other users must first start Epson Scanner Monitor in the Applications folder and then press the  Start button to scan.
Published: May 6, 2008

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