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Selected FAQ

Q:

I am unable to scan using the thumbnail preview. What should I do?

A:

Try the following:

If you are using Office Mode, the thumbnail preview is not available. Change the scan mode to Home Mode or Professional Mode. See Changing the Scan Mode.

If you are scanning images with a very dark or bright background, use normal preview and create marquees on the areas you want to scan. See Previewing and Adjusting the Scan Area.

If the optional ADF is installed, the thumbnail preview is not available. Use normal preview and create marquees on the areas you want to scan. See Previewing and Adjusting the Scan Area.

If you are scanning a large size document, use normal preview and create marquees on the areas you want to scan. See Previewing and Adjusting the Scan Area.

Make sure the Document Type setting is correct. See Scanning in Home Mode or Scanning in Professional Mode.

Click Configuration, select the Preview tab, and adjust the thumbnail cropping area using the Thumbnail Cropping Area slider in the Preview menu.

Published: May 6, 2008

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