Epson Artisan 700, FAQ - Technical Support

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What should I do if my Artisan doesn't detect the photos placed on the scan bed when I use the Copy/Restore Photos option on the control panel?

Check the following:

Make sure the scan bed glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scan bed.)

Make sure the photos are placed on the scan bed correctly. See Place Photos on the Scanner Glass.

If you’re placing two photos on the scan bed, make sure they are not larger than 4 × 6 inches.

When copying two photos (up to 4 × 6 inches), place them 1/4 inch (5 mm) apart as shown below.

Published: February 5, 2009