Epson Artisan 800 All-in-One Printer

Selected FAQ

Q:
When I try to print from a USB or Wifi connection, I see this error message: Error:/Library/Printers/EPSON/inkjetPrinter2/Filter/
rastertopll.app/Contents/MacOS/rastertopll failed
. What should I do?
A:
Follow these steps:

  1. Turn off the printer.


  2. Choose System Preferences > Print & Fax, then select your all-in-one and click the button.


  3. Close the Print & Fax folder.


  4. Open the Hard Drive, choose Library > Printer > Epson, then delete the Epson folder.


  5. In the Hard Drive, choose Library > Printers > PPD > Contents > Resources, then select the .gz file for your all-in-one. Delete the file.


  6. In the Hard Drive, choose Library > Caches > Epson, then delete the Epson folder.


  7. Restart the Mac.


  8. Turn on the printer.


  9. Choose Apple menu, Software Update... and follow the on-screen instructions. You can also download the printer software from the Drivers & Downloads page for your all-in-one.
Published: June 2, 2010

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