Epson WorkForce 500 All-in-One Printer

Selected FAQ

Q:
What can I do about paper feed problems?
A:
The solution for a paper problem depends on whether you are using the sheet feeder or the Automatic Document Feeder. See the solutions below.

Sheet Feeder
  • If paper doesn’t feed, remove it from the sheet feeder. Reload it against the right side, behind the tab, then press in the tab on the edge guide and slide it against the paper and make sure it’s not too tight. Make sure the paper is not above the arrow mark inside the edge guide.


  • If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.


  • If the paper doesn’t eject fully, you may have set the wrong paper size. Press the Stop/Clear Settings button, then open the scanner and remove the paper. Select the correct paper size when you reprint.


  • If it’s wrinkled when it ejects, the paper may be over-saturated or too thin. (If the paper is over-saturated, make sure you select the correct media type in the printer software).


  • Make sure you use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Load it printable side up.


  • Do not load paper with holes punched in it for insertion in a binder.


  • Make sure you load only up to the recommended number of sheets. If you’re printing on both sides of the paper, try loading fewer sheets.


  • Paper type
    Load up to
    this many sheets
    Plain paperApproximately 80 sheets of 20 lb. (75 g/m2) paper, or a stack no more than 1/2 inch (12 mm) thick
    Epson Bright White Paper80
    Epson Presentation Paper Matte100
    Epson Photo Paper Glossy
    Epson Premium Photo Paper Glossy
    Epson Ultra Premium Photo Paper Glossy
    Epson Premium Photo Paper Semi-gloss
    Epson Premium Presentation Paper Matte
    20
    Epson Premium Presentation Paper Matte Double-Sided
    Epson Photo Quality Self-Adhesive Sheets
    Epson Iron-On Cool Peel Transfer Paper
    1


  • If the paper jams, do the following:


    1. Gently pull any jammed paper out from the output tray or sheet feeder.


    2. To eject the jammed paper, try turning the WorkForce off and then back on.

      If that doesn’t work and paper is stuck inside, turn off the WorkForce. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the WorkForce back on.


Automatic Document Feeder
  • If multiple pages feed at once, remove the paper from the Automatic Document Feeder, fan the edges to separate the sheets, then reload them.


  • Make sure the originals are not creased or folded and do not have tape, staples, or other materials that could obstruct the feeder. Load only up to 30 letter-size sheets (up to 10 for legal-size) at a time and slide the edge guides against the paper. Insert the originals face-up.


  • If the paper jams in the Automatic Document Feeder, do the following:


    1. Open the Automatic Document Feeder cover and pull the paper out to the left as shown.




    2. Caution:
      Do not try to remove the paper without opening the cover first, or you could damage the mechanism. (The ADF cover is closed in both illustrations below.)



    3. Press OK to clear any messages on the display screen.


    4. Reload the paper. Make sure the corners of the paper are not bent, folded, or curled up.
Published: July 14, 2008

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