Epson B-500DN Business Color Inkjet Printer

Selected FAQ

Q:
How can I prevent paper feed problems?
A:
Check the following:

  • Make sure the paper is not above the  arrow mark inside the edge guide.


  • Make sure the edge guides are snug against the edge of the paper.


  • If multiple pages feed at once, remove the paper from the sheet feeder or cassette, fan the edges to separate the sheets, then reload it.


  • Make sure you don’t load more than the recommended number of sheets. If you’re printing on both sides of the paper, try loading fewer sheets.


  • Front paper cassette:

    Paper type
    Load up to this many sheets
    Epson Bright White Paper400
    Plain paper500


    Rear sheet feeder:

    Paper typeLoad up to this many sheets
    Plain paper (letter-size)Up to 150 sheets
    Plain paper (legal-size)1 sheet at a time (up to 60 sheets with the optional legal-size paper support)
    Epson Bright White PaperUp to 100 (70 sheets for manual double-sided printing)
    Epson Premium Presentation Paper MatteUp to 20 sheets
    Epson Premium Presentation Paper Matte Double-Sided1 sheet at a time
    Epson Photo Quality Self Adhesive Sheets1 sheet at a time
    Epson Presentation Paper MatteUp to 100 sheets
    EnvelopesUp to 15 envelopes


  • Make sure you use new, smooth, high-quality paper that is not curled, creased, old, or too thin. Load it printable side up.


  • If the paper doesn’t eject fully, you may have set the wrong paper size. Press the OK button to eject the paper. Select the correct paper size when you reprint.


  • If it’s wrinkled when it ejects, the paper may be over-saturated or too thin. (If the paper is over-saturated after printing, you may have selected the wrong paper Type or Media Type setting in the printer software.)


  • If the paper jams frequently, make sure of the following:


    • The paper is smooth, not curled or wrinkled.


    • You are using high quality paper.


    • The printable side of the paper is face-up in the rear sheet feeder and face-down in the front paper cassette.


    • The paper stack was fanned before loading.


    • The paper is not loaded above the  arrow mark inside the edge guide.


  • If paper jams in the printer, see The Paper Jams.
Published: July 8, 2008

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