Epson B-500DN Business Color Inkjet Printer

Selected FAQ

Q:
What should I do if my printer software doesn't work properly?
A:
Try the following:

  • Make sure your printer is turned on and the printer cable is securely connected at both ends.


  • Make sure your system meets the requirements.


  • If you cancelled the printer software installation before it was complete, or connected the USB cable before starting the software installation, uninstall the software, then reinstall the software.


  • Close your other programs, including any screen savers and virus protection software, and install the software again.


  • If you see an error message or your software doesn't install correctly, you may not have software installation privileges. Contact your System Administrator.


  • Make sure the USB Controller is working properly in Device Manager. See your Windows help system for details. If it's not working, contact your computer manufacturer.


  • If you're printing over a network, set up the software for network printing.
Published: July 8, 2008

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