What should I do if I'm having problems installing the software?
Check the following:
Make sure your printer is turned on and the USB cable is securely connected at both ends. If you still have problems, disconnect the USB cable and carefully follow the software installation instructions on the Start Here sheet (Windows or Macintosh).
Note: You must connect the printer to your computer at the correct time to make sure the driver is installed correctly on your computer. Carefully follow the software installation instructions on the Start Here sheet (Windows or Macintosh).