Epson WorkForce 310 All-in-One Printer

Selected FAQ

Q:
Printing is slow or the printer stops printing when I try to print. What should I do?
A:
If printing becomes slow, try the following:
  • Make sure your system meets the requirements for your operating system. If you are printing a high-resolution image, you may need more than the minimum requirements. If necessary, increase your system's memory.
  • If you're using Windows 7, close the Devices and Printer window before you print.
  • Clear space on your hard drive or run a defragmentation utility to free up existing space.
  • Close any programs that you're not using when you print.
  • If your product is connected to a USB hub, connect it directly to your computer instead.
  • If printing becomes slower after printing continuously for a long time, the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged. Let the product rest with the power on for 30 minutes, then try printing again.

If the above steps did not improve your print speed, the EPAUDF01.AUD file can be deleted.

Note: Removal of this temporary file is not an option in Windows 8 or Mac OS.

Follow the instructions below to delete this temporary file:

Windows 7 and Windows Vista

  1. Click on the button and click on My Computer.
  2. Double-click the Local Disk C: and locate the ProgramData folder.
  3. Open the ProgramData folder and double-click the EPSON folder.
  4. Next, open the PRINTER folder by double-clicking it.
  5. Right-click into the EPAUDF01.AUD file and click Delete.
  6. Once deleted, restart your computer.
  7. Try to print again.

If you do not see the ProgramData Folder try the following to unhide it:

  1. Click into the Organize button from the Menu Bar.
  2. Scroll down and click on Folder and search options and a Folder Options window will open.
  3. Click on the View tab. Under the Advance settings section locate the Show hidden files, folders, and drives option and mark the radio button. Once marked click OK.

Windows XP:

  1. Click the and select My Computer.
  2. Double-click the Local Disk C: and open the Documents and Settings folder.
  3. Locate the All User folder and double-click to open it.
  4. Next double-click to open Application Data folder and then the EPSON folder.
  5. Double-click to open the PRINTER folder. Right-click into the EPAUDF01.AUD file and click Delete.
  6. Once deleted, restart your computer.
  7. Try to print again.

If you do not see the Application Data Folder try the following to unhide it:

  1. Click into the Tools option from the Menu Bar and select Folder Options, a new window will appear.
  2. Select the View tab. Under the Advance settings section locate the Show hidden files, folders, and drives option and mark the radio button.
  3. Once marked click OK.




Published: May 17, 2013

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