What can I do about paper feed problems?
See the solutions below for your type of paper feed problem.Paper Does Not Feed Correctly
Paper Does Not Eject or Ejects Wrinkled
- If paper doesn’t feed, remove it from the sheet feeder. Reload it against the right side, behind the tab. Then press in the tab on the edge guide and slide it against the paper, but not too tightly. Make sure the paper is not above the arrow mark inside the edge guide.
- If multiple pages feed at once, remove the paper from the sheet feeder, fan the edges to separate the sheets, then reload it.
- Load only up to the recommended number of sheets. If you’re printing on both sides of the paper, try loading fewer sheets.
- Use new, smooth, high-quality paper, that is not curled, creased, old, or too thin. Make sure to load it printable side up.
- Do not load paper that is too thick for the printer.
- Do not load paper with holes punched in it for insertion in a binder.
- If the paper doesn’t eject fully, you may have set the wrong paper size. Press the paper button to eject the paper. Select the correct paper size when you reprint.
- If it’s wrinkled when it ejects, the paper may be damp or too thin. Load new paper.
- Make sure the paper Type or Media Type setting setting matches the paper you loaded.
If paper jams, follow these steps:
- Press the paper button to eject the paper.
- If paper is still jammed, gently pull it out from the output tray or sheet feeder.
- If paper is stuck inside, turn off the printer. Then open the printer cover and remove the jammed paper, including any torn pieces. Do not pull the paper out backward; this can damage the sheet feeder. Close the printer cover, and turn the printer back on.
:The printer won’t operate properly if it’s tilted or at an angle. Place it on a flat, stable surface that extends beyond the base in all directions.
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