I am having trouble sending or receiving faxes. What should I do?
Try the following:
- Print a fax connection report to diagnose the problem. Press the Home button and select Setup > Fax Setting > Check Fax Connection. Make sure letter- or A4-size plain paper is loaded, and press Start to print the report.
- Make sure the Artisan’s LINE port is connected to a telephone wall jack.
- Verify that the telephone wall jack works by connecting a phone to it. If the line has static, turn off the V.34 and ECM (Error Correction Mode) settings.
- If the all-in-one is connected to a DSL phone line, a DSL filter must be connected to the phone jack. Contact your DSL provider for the necessary filter.
- If you answer the phone and hear a fax tone and the call disconnects when you hang up, make sure there is a phone or answering machine connected to the EXT. port on the all-in-one.
- Make sure that your recipient’s fax machine is turned on and working.
- Make sure paper is loaded correctly.
- If you’re using DRD (Distinctive Ring Detection), try setting DRD to OFF or ALL. If the fax answers when turning off DRD, the ring pattern may be causing the problem. Contact your phone company.
- If a telephone with an answering machine is connected to the all-in-one and you would like to set the all-in-one to automatically receive and print faxes, set the number of rings on the all-in-one to more than the answering machine, and turn Auto Answer mode on (on the all-in-one).
- Turn call waiting off. Call waiting may disrupt an incoming or outgoing fax.
- If the all-in-one does not receive a fax, verify that it’s not connected to a PBX system. The ring signal on a PBX system can cause a problem. Contact your PBX administrator for support.
Note: Because fax machines are designed to work over standard analog telephone lines, Epson does not guarantee that fax transmission will work over VOIP phone lines (cable systems such as Cox, Charter, Time Warner, Comcast, FIOS, Vonage).
Published: August 21, 2009
Return to Main FAQs Page