Epson Perfection V500 Office Color Scanner

Selected FAQ

Q:
The images are rotated incorrectly. What should I do?
A:
For documents or photos:
  • Make sure the documents or photos are placed on the scanner’s document table correctly. See Placing Documents or Photos for instructions.


  • Try disabling or enabling the Auto Photo Orientation setting. To access this setting, click Customize if you’re scanning in Full Auto Mode or Configuration if you’re scanning in Home or Professional Mode.

    Note:
    • The Auto Photo Orientation feature will not work when you scan newspaper or magazine pages, documents, illustrations, or line art. The feature will also not work when you scan images that are 2 inches (5.1 cm) or smaller on any side.


    • The Auto Photo Orientation feature may not work correctly for all image types. For example, it works best on outdoor images that include a bright sky at the top. For images of people, it works best when they are facing forward and are not too far away.


  • If you’re scanning using Thumbnail previews (Home or Professional Mode only), select the image and click the rotation icon to rotate it. See Previewing and Adjusting the Scan Area.
For film or slides:
  • Make sure the film or slides are placed in the film holder correctly and the film holder is properly positioned on the document table. See Placing Film or Slides for instructions.


  • Try disabling or enabling the Auto Photo Orientation setting. To access this setting, click Customize if you’re scanning in Full Auto Mode or Configuration if you’re scanning in Home or Professional Mode.


  • Note:
    • The Auto Photo Orientation feature will not work when you scan newspaper or magazine pages, documents, illustration, or line art. The feature will also not work when you scan images that are 2 inches (5.1 cm) or smaller on any side.


    • The Auto Photo Orientation feature may not work correctly for all image types. For example, it works best on outdoor images that include a bright sky at the top. For images of people, it works best when they are facing forward and are not too far away.


  • If you’re scanning using Thumbnail previews (Home or Professional Mode only), select the image and click the rotation icon to rotate it. See Previewing and Adjusting the Scan Area.
Published: October 20, 2009

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