What should I do if I am unable to scan from my computer?
See the solutions below for your connection type:
- If you’re using a USB connection, make sure the WorkForce is turned on and securely connected to your computer or USB hub.
- If the WorkForce is connected to a USB hub, make sure it’s connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
- Try restarting your computer.
- Check the following if the scanner software does not work properly:
- Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software documentation for details.
- If you are scanning a large document at high resolution, a communication error may occur. If the scan did not complete, lower the resolution.
- The scanner software may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
- The scanner software may not work properly if you upgraded your operating system, but do not reinstall Epson Scan.
- Check the following if you cannot start Epson Scan:
- Make sure the WorkForce is turned on.
- If you’re using a USB connection, check the cable connection between the WorkForce and your computer to make sure it is secure.
- If network communication was interrupted while starting Epson Scan, exit Epson Scan, and restart it after a few seconds. If Epson Scan cannot restart, turn the printer off and back on, and then try restarting Epson Scan. Check the Timeout Setting in Epson Scan Settings. For details, see the Epson Scan Help.
- The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.
- The scanner may not work properly if you upgraded your operating system but did not reinstall Epson Scan.
- Make sure that Epson Scan is selected in your scanning program.
Published: September 4, 2009
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