Epson Stylus Color 900 Ink Jet Printer

Selected FAQ

Q:
My printer will not install correctly in Windows 98 with a USB port. What should I do?
A:
It is very important when installing a USB port with Windows 98, that Windows first detects your USB printer and asks you to install the software before you install the printer software. If this didn't happen then Windows wouldn't have installed the USB port as an available port for your printer. Also, once the software has been installed, it makes it a little more difficult for Windows to detect the USB printer so it needs to be removed.


If Windows did detect your USB printer and then prompted you to install the software the way that it should have, then something else may be causing your issue. If not, check to see if the printer is setup for your USB port.

  1. Click start, settings and then printers.


  2. Do a right mouse click on your Epson Stylus Printer icon and go to properties in the menu that   appears.


  3. Once in properties, click on details and check which printing port the computer is set up for.

It should be set to EPUSB1 if the USB printer was successfully detected and installed, if this port does not appear, then click the down arrow at the right side of the field and seee if it is listed as an available port. If so, select it and then click apply at the bottom of the properties window and then try to print. If you do not see EPUSB1 listed as an available port, then the printer was not correctly installed and you should try following the steps below to remove and reinstall the printer.

If it does appear and is selected but still won't print, see if there is an HP Laserjet printer installed in your printers window. Some computer vendors install this printer to test the USB port but we've found that once installed, it dominates the port and causes difficulty for other USB devices on the system. If this is the case, contact your vendor for assistance in removing this printer. Just deleting the icon doesn't always remove all files.

  1. Close all open applications, but do NOT turn the printer off, or disconnect the USB cable from the back of the printer. (Yet)


  2. Insert the Epson CD-ROM in the drive and close any windows that may popup automatically.


  3. In Windows, click on 'My Computer' with the right mouse button and choose 'Properties'


  4. Go to the 'Device Manager' tab and look for any yellow Question marks. (Printer must be on & connected)


  5. If there is a yellow Question mark, click the plus sign next to it. If it says 'USB Printer' or 'Epson USB Printer' go to the next step. If there are no references to 'USB Printer' or 'Epson USB Printer' go to step 19.


  6. Highlight the 'USB Printer' and click on Properties.


  7. Click on the Drivers tab and choose 'Update Driver'. Click 'Next' and then 'Search for best driver for your device' and click on 'Next'


  8. Select 'Specify a location:' and in the field below it, type path listed below and click on 'Next'.

  9. ?:\DRIVERS\WIN98 for the Stylus Color 740
    ?:\WIN98 for the Stylus Color 900 or Stylus Photo 1200
    NOTE: Replace the ? mark with your CD-ROM's drive letter.

  10. Windows will now report that it will search for the device 'EPSON USB Printer'. Click on 'Next'.


  11. The files will now copy and then it will report that the installation of 'EPSON USB Printer' is complete. Click on 'OK' to finish. Device manager should now show a USB icon next to 'EPSON USB Printer'. If not go to step 22


  12. Close all windows then click on 'Start' 'Settings' 'Printers'.


  13. Right-click on the 'Epson Stylus Color 740/900 or Stylus Photo 1200' icon and left-click on 'Properties'.


  14. Go to the 'Details' tab.


  15. The 'Print to the following port:' field should read 'EPUSB1: (Stylus COLOR 740, 900 or Stylus Photo 1200)'. If not, click on the arrow and select it from the drop-down menu. Click on 'Apply' to activate the changes.


  16. Go to the 'General' tab and click on the 'Print Test Page' button to print a test page. *If it doesn't work or you get an error message, reboot the PC and try again. If it still does not work close all windows and go to the next step. Leave the printer ON.


  17. Click 'Start' 'Settings' 'Control Panel'. Double Click on the 'System' icon and click on the 'Device Manager' tab.


  18. Highlight the 'EPSON USB Printer' and click 'Remove'. You will get a warning window.


  19. Now turn the printer off and disconnect the USB cable before you click OK. The 'EPSON USB Printer' should be gone now.


  20. Ensure that a USB controller device option is available and there are no conflicts with the device. The entry, for example, may read 'Universal serial bus controller'. If there is a conflict report that is represented by a white, yellow or red circle, this installation will not work. Your system's USB controller must be present and free of any conflicts for this installation to work. If there are no conflicts, go to the next step.


  21. NOTE: Read TROUBLESHOOTING & HINTS, if the device reads ' Intel 82371SB PCI to USB universal host controller',

  22. Click on 'Okay' to close the 'System Properties' window.


  23. Double-click on the 'Add/Remove Programs' icon.


  24. In the 'Install/Uninstall' tab, look for 'Epson Printer Software', highlight the entry and click on the 'Add/Remove' icon. Follow the prompts to remove the printer(s).


  25. Still in the 'Add/Remove Programs' window look for the entry that 'EPSON USB Printer Devices'. If you do not see this entry, please go to step 28. Otherwise, go to the next step. NOTE: It is not necessary to uninstall the 'Epson Status Monitor2'


  26. Highlight the entry and click on the 'Add/Remove' icon.


  27. Click on 'Yes' when asked 'Are you sure you want to uninstall the selected devices and all of its components?'


  28. Click on 'Yes' when asked 'Do you want to reboot your computer now?'.


  29. Your computer will now re-start. If not prompted to reboot, simply close all windows & go to next step.


  30. Reconnect the USB cable to the back of the printer while it is off.


  31. Turn the printer back on and shortly after, the 'Add New Hardware Wizard' should automatically popup and report that it will search for new drivers for 'USB Printer'. If you do not get the 'Add New Hardware Wizard' please do the following:


    1. Turn the printer, disconnect the USB cable and reboot the PC.


    2. As the computer reboots, tap the F5 key on your keyboard, in one-second intervals, until Windows loads.


    3. Eventually, you will get a notice that the system is in 'Windows is running in Safe Mode'. Click on 'Okay'.


    4. Click on 'Start' 'Settings' 'Control Panel'.


    5. Double-click on the 'System' icon.


    6. Go to the 'Device Manager' tab.


    7. Look for a device that reads 'Epson USB Printer Devices', 'Unknown Device' or any reference to EPSON or printers at all. (Click on the + to expand)


    8. Remove all Epson-related things by highlighting & clicking on 'Remove'.


    9. Click on 'Okay', when warned that you are removing the device.


    10. Close the 'System Properties' window.


    11. Click on 'Start' 'Shut Down'.


    12. Select 'Restart the computer' and click on 'Okay'.


    13. The system will now re-start and boot into the normal mode.


    14. Insert the Epson CD-ROM in the drive and close any windows that may popup automatically.


    15. Reconnect the USB cable to the back of the printer while it is off.


    16. Turn the printer back on and shortly after, the 'Add New Hardware Wizard' should automatically popup and report that it will search for new drivers for 'USB Printer'

    17. (If it still does not detect, go to TROUBLESHOOTING & HINTS)

  32. Click on 'Next'


  33. Select 'Search for the best driver for your device (recommended)' and click on 'Next'.


  34. Select 'Specify a location:' and in the field below it, type path listed below and click on 'Next'.


  35. NOTE: Replace the ? mark with your CD-ROM's drive letter
    • ?:\DRIVERS\WIN98 for the Stylus Color 740

    • ?:\WIN98 for the Stylus Color 900 or Stylus Photo 1200

  36. Windows will now report that it will search for the device 'EPSON USB Printer'. Click on 'Next'.


  37. Some will now copy and then it will report that the installation of 'EPSON USB Printer' is complete. Click on 'Finish'.


  38. Close all windows then click on 'Start' 'Settings' 'Printers'.


  39. Right-click on your 'Epson Stylus printer model' icon and left-click on 'Properties'.


  40. Go to the 'Details' tab.


  41. The 'Print to the following port:' field should read 'EPUSB1: (Stylus COLOR 740/900/1200)'. If not, click on the arrow and select it from the drop-down menu. Click on 'Apply' to activate the changes.


  42. Go to the 'General' tab and click on the 'Print Test Page' button to print a test page.

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