You can identify many common printer problems using the lights on your printer's control panel. If your printer stops working and the lights are on or flashing, use the table below to help diagnose the problem. If you need help, please contact Epson's technical support for assistance.
|Light Indication ||Cause|
|Why is the Green Power light flashing? ||The printer is receiving a print job, replacing an ink cartridge, charging ink, or cleaning the print head. |
|Why is the green Power light flashing and red Paper light on? ||While printing, your paper ran out, ink ran out, or paper is jammed. You may also see a message on your screen.|
Sheet Feeder or Manual Feed Slot: If paper is out, load more paper and press the paper button. If multiple sheets or the wrong size sheet fed, press the paper button to eject the paper, then turn your printer off and then on.
Roll Paper: See page 10 in your user's manual for instructions on loading or reloading roll paper.
|Why is the green Power light flashing and red Paper light flashing? ||Jammed paper or a foreign object is blocking print head movement. Turn off the printer, press the adjust lever down to the lowest position, and pull out the jammed paper. Open the cover and remove any jammed or torn paper, or foreign objects. Then do one of the following:|
Sheet Feeder: Return the adjust lever to the position. Turn on the printer, reload paper, and press the paper button.
Manual Feed Slot: See page 15 of your manual for loading instructions.
Roll Paper: Cut off the printed portion with scissors, then remove and reload the roll paper.
|Why is the green Power light on and the red Ink light flashing? ||One of the ink cartridges is low. Make sure you have a replacement cartridge. To determine which cartridge is low, check the ink level. |
|Why is the green Power light on and red Paper light flashing? ||The adjust lever is set incorrectly. Make sure the adjust lever is in the correct position for your paper.|
|Why is the green Power light flashing and red Ink light flashing or on? ||If a red ink light is on, the indicated cartridge is out of ink or not installed.|
If a red ink light is flashing, it is installed in the wrong slot or is not compatible with the printer.
Install or reinstall the cartridge.
|Why is the green Power light off or flashing and the red paper light flashing and all the red ink lights are flashing or off? ||The automatic roll paper cutter may have a paper jam or may be installed incorrectly.|
If the power light is off, the paper light is flashing, and all the red ink lights are flashing, make sure the cutter is installed correctly. Press the paper button to clear the error.
If the Power and Paper lights are flashing, and the red Ink lights are off, the cutter has a paper jam. Turn off the printer, remove any jammed paper, and turn the printer back on. If you still see the light pattern, contact your dealer or EPSON.
|Why is the Green Power light flashing, the red Paper light and all red Ink lights flash alternately? ||The printer may have a maintenance request error condition. Turn off the printer, wait a few seconds, and turn it on again. If the lights are still flashing, contact your dealer or EPSON. |