Epson Stylus Color 300 Ink Jet Printer

Selected FAQ

Q:
Why won't the printer print black or color?
A:
This is usually caused by dried ink clogging the print head nozzles.
The most common causes are:

1. The printer has been turned off using a power strip rather than the printer's power button. This may cause the ink to dry because the print head is not positioned properly when shut down. It will also cause long cleaning cycles on power up.

2. Refilled, improperly installed or removed and reinstalled ink cartridge. Never attempt to refill ink cartridges. Make sure that only the yellow or blue tape is removed from the ink cartridge before installing it. Never remove a cartridge to visually check the ink level and reinstall it. It is not possible to visually check the ink level because the ink is contained in a sponge-like material and it will always appear to contain ink, even when empty.

3. Ink cartridge has been in the printer more than 6 months. The ink will slowly lose it's viscosity and dry up over time even if not used. Also check the "USE BEFORE" date on the cartridge box when you purchase it to make sure it is fresh.

4. Extended periods of printer inactivity.

If using the printer's cleaning buttons on the control panel does not clear the print head. The printer's cleaning utility program should be used which is a more intense method.

IMPORTANT! A head cleaning and nozzle check page must be performed as a cycle so subsequent cleanings will advance to a higher intensity cleaning cycle. This process ought to be repeated until the nozzle check prints correctly. When the nozzle check prints correctly the printer is ready to go. If you run more than 6 cleaning cycles and the nozzle check is still not printing correctly, the ink cartridge may need replacement or the printer may require service.First make sure your printer has fresh ink cartridges then do the following in Windows:

1. Click Start - Printer - Settings in Windows 95/98
or open Control Panel - Printers in Windows 3.1
2. Click on your Stylus printer model
3. Click on Properties
4. Click on Utilities
5. Run Nozzle Check
Nozzle Check

6. Check printout for missing black or color ink. If any lines are missing, that indicates a clogged ink nozzle(s)
7. Click on Head Cleaning
8. Run Nozzle Check
9. Repeat head cleaning/nozzle check 3 times
10. If no improvement, repeat cleaning/nozzle check sequence up to 6 times.

Depending on the severity of the blockage, after going through this cycle up to 6 times (with fresh ink cartridges) some improvement should be noticed, if not totally cleared. If improvement is noticed, continue the cleaning/nozzle check cycles until the blockage is cleared. Slight improvement may be seen after each cycle. This could require many cleaning cycles in sets of 3 cleaning/nozzle checks but as long as improvement is continous it should solve the problem.

If this doesn't solve the problem contact Epson Support via our web site technical support E-Mail form or phone for repair instructions.

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