Epson GQ-3500

Selected FAQ

Q:
Why am I getting a C0002, C0003, or C9999 error message when I try to print?
A:
A C0002, C0003 or C9999 error usually occurs if the printer cannot understand an instruction. So the problem could be a corrupted or wrong driver sending wrong instructions, in this case we would recommend reinstalling the correct driver. Do you use any non Windows applications where there is no problem or is the problem consistant to only one application or document in Windows? This would indicated the printer hardware is not the problem. Otherwise there could be something wrong with the printer if it is not understanding a valid instruction. On the EPL-7000 the C9999 error when printing in landscape mode can be solved by using the HPII driver rather than the HPIIP driver.

The C0004 error is a controller error or could also be caused by a failing fusing unit. If you are seeing this error at power up, then you are experiencing a hardware problem with the printer. If this is the case you will need to have the printer serviced at an Epson authorized service center. If the error message appears on the LCD when it is in a process of printing or receiving the data, then what you maybe experiencing is a driver corruption, reinstalling the correct driver may help.

The C0008 error message means Privilege Violation. Your software application is sending a message or a code to the printer that it is not understanding. Make sure you have the correct driver installed.

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