What should I do if the printout has incorrect or missing colors?
The problem could be due to a software setting, the printer’s condition, or the paper you’re using. Check the following:
- Make sure Black/Grayscale is not selected in your Windows, Macintosh OS X 10.4, or Macintosh OS X 10.5 and 10.6 printer software.
- On a Macintosh, change the Color setting to Color in the Print Settings menu.
- The print head nozzles may need cleaning.
- The ink cartridges may be old or low on ink, and you may need to replace them.
- Try turning off Fix Photo in the Windows printer software.
- With Macintosh OS X 10.4 or Macintosh OS X 10.5 and 10.6, try using Automatic mode.
- Try changing the Gamma setting in your Windows, Macintosh OS X 10.4, or Macintosh OS X 10.5 and 10.6 printer software.
- Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the ICM (Windows) or ColorSync (Macintosh OS X 10.4) setting.
In Mac OS X 10.5 and 10.6, you can select ColorSync from the Color Matching pop-up menu.
- In Windows, try enabling or disabling the Allow Applications to Perform ICM Color Matching setting. To access this setting, click the Speed & Progress button in the Maintenance tab of the printer settings window.
- For best results, use genuine Epson ink and paper.
Published: March 2, 2010
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