Epson WorkForce 520 All-in-One Printer

Selected FAQ

Q:
What should I do if I am unable to scan from my computer?
A:
Make sure you've installed the product software and connected it to your computer or network. Then see Scan From Your Computer.

If Epson Scan does not start, check the following:

  • Make sure the all-in-one is turned on.


  • Make sure that Epson Scan is selected in your scanning program.


  • Try restarting your computer.


  • The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X 10.4 and 10.5). Restart Epson Scan and try scanning again.


  • The scanner may not work properly if you upgraded your operating system but did not reinstall Epson Scan.


  • If the all-in-one is connected to a computer or network with cables (USB or Ethernet), check the cable connection between the all-in-one and your computer or network to make sure it is secure.


  • If the all-in-one is connected to a USB hub, make sure it’s connected to a first tier hub (the hub closest to the host computer) with an A/C adapter when more than one hub is connected to the computer.

If Epson Scan does not work properly, check the following:

  • Make sure your computer has enough memory and meets the other system requirements.


  • The scanner software may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X 10.4 and 10.5). Restart Epson Scan and try scanning again.


  • The scanner software may not work properly if you upgraded your operating system but did not reinstall Epson Scan.


  • The scanner software may not work properly if you upgraded your operating system but did not reinstall Epson Scan .
Updated: January 30, 2012

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