Epson WorkForce 520 All-in-One Printer

Selected FAQ

Q:
I was able to print from Windows before with a wireless connection, but now I can't. What should I do?
A:
The problem can be caused by your printer, computer, or wireless network. Do the following:

  1. To determine if the printer can print without a computer, print a nozzle check pattern from the product's control panel.
    • If you can print, go to the next step.
    • If you can't print a nozzle check pattern, check the product for messages and clear the error messages displayed on the product's LCD screen, then try printing a nozzle check pattern again. If you still can't print, contact Epson support.

  2. Do one of the following:
    • Windows 8: Click the Desktop icon/tile, right-click the Start button. Select Control Panel > Hardware and Sound > Devices and Printers. Click your product, then click document(s) in queue, click Printer, then Cancel All Documents. Click Yes to confirm deleting print jobs.
    • Windows 7: Click or Start, and select Devices and Printers. Click your product, then click document(s) in queue, click Printer, then Cancel All Documents. Click Yes to confirm deleting print jobs.
    • Windows Vista or Windows XP: Click or Start > Control Panel > Printers or Printers and Faxes. Double-click your product to open the print queue. Click Printer, then Cancel All Documents. Click Yes to confirm deleting print jobs.

    If you can print, you are done. You don't need to continue with the steps below.

    If you can't print, check the Wi-Fi light on the product's control panel, then do one of the following:

    • If the Wi-Fi light is on, follow the instructions in the Initialize your Router and Restart your Computer section below.
    • If the Wi-Fi light is off, follow the instructions in the Reinstall the Product Software section below.

Initialize your Router and Restart your Computer

  1. Unplug your router's power cord from the power outlet, wait a brief period, then plug it back in. Then try to print. (You may need to re-establish the connection for the other devices on your network.)
  2. If you can print, you're done. The problem was resolved by initializing your router.

    If you still can't print, try restarting your computer, then try printing again. If these steps do not resolve your problem, contact Epson support.

Reinstall the Product Software

Important: You'll need to know your network name (SSID) and network password before you can set up your product. If you don't know them, contact the manufacturer of your router or the person who set up your network.

  1. On the product's control panel, press the  Menu button, select Restore Default Settings, and press OK. Press  or  to select Reset Network Settings, and press OK again. Press 1 to confirm your selection.
  2. Turn off the product and disconnect any interface cables.
  3. Do one of the following:
    • Windows 8: Click the Desktop icon/tile, right-click the Start button. Select Control Panel then select Programs and click Uninstall a program.
    • Windows 7, Windows Vista, or Windows XP: Click or Start, and select All Programs or Programs.

  4. Select EPSON, select your product, then select EPSON Printer Software Uninstall. If you see a User Account Control window, click Yes or Continue.
  5. In the next window, select your product and click OK. Then follow any on-screen instructions.
  6. Open the Windows Control Panel utility and do one of the following:
    • Windows 8: Select Programs and click Uninstall a program.) Select Epson Event Manager and click Uninstall/Change.
    • Windows 7 or Windows Vista: Select Programs and Features (In Classic View, select Programs and click Uninstall a program.) Select Epson Event Manager and click Uninstall/Change.
    • Windows XP: Double-click Add or Remove Programs. Select Epson Event Manager and click Change/Remove.

  7. Select EPSON Scan and click Uninstall/Change or Change/Remove, then do one of the following:
    • Windows 8: Click the Desktop icon/tile, right-click the Start button. Select Control Panel and click System and Security, then select Windows Firewall.
    • Windows 7, Vista, and XP: Select or Start > Control Panel, then select Windows Firewall.

  8. Disable the firewall. If you have other firewall software enabled, you'll also need to disable it. If you don't know how to disable it, contact your firewall provider for help.
  9. Note: This step is needed to install the product's software and complete the Wi-Fi setup. Remember to enable your firewall software after you complete the Wi-Fi setup.

  10. Unplug the power cord of your router from the power outlet, wait a brief period, then plug it back in. You may need to re-establish the connection for the other devices on your network.
  11. Download the Drivers and Utilites Combo Package from the Drivers & Downloads page. Make a note of the file name and save location so you can retrieve it.
  12. Important: You'll need to know your network name (SSID) and network password before you can set up your product. If you don't know them, contact the manufacturer of your router or the person who set up your network.

  13. Open the file you downloaded, and follow the on-screen instructions. When you see the Select Your Connection screen, select Wireless connection, click Next, then follow the instructions on your computer screen to complete the installation.
  14. When you see the Network Setup screen, select Set up printer for the first time, click Next, then follow the instructions on your computer screen to complete the installation.
  15. Note: We recommend using a temporary USB cable connection (cable not included) to simplify wireless setup. If you don't have the cable, select Select settings using printer buttons to set up your printer.

    For detailed installation instructions, see the Wireless Network Setup section of the Quick Guide for your product.

    After you complete the Wi-Fi setup, remember to enable your firewall settings. If these troubleshooting instructions did not solve the problem, please contact Epson Support.

Published: March 11, 2013

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