Epson Stylus NX625 All-in-One Printer

Selected FAQ

Q:
What should I do if I am unable to scan from my computer?
A:
See the solutions below for your connection type:

  • Make sure the product is turned on and securely connected to your computer or USB hub or try connecting the product directly to your computer.


  • If the product is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.


  • Try restarting your computer.


  • Check the following if the scanner software does not work properly:

    • Make sure your computer has enough memory and meets the other system requirements for the software you are using. See your software documentation for details.


    • The scanner software may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.


    • The scanner software may not work properly if you upgraded your operating system, but do not reinstall Epson Scan.


  • Check the following if you cannot start Epson Scan:

    • Make sure the product is turned on.


    • If you're using a USB connection, check the cable connection between the product and your computer to make sure it is secure.


    • If you installed the product on a network and are trying to scan in Mac OS X, you need to configure network settings for Epson Scan before you can scan over the network.


    • The scanner may not work properly when your computer is in standby mode (Windows) or sleep mode (Mac OS X). Restart Epson Scan and try scanning again.


    • The scanner may not work properly if you upgraded your operating system but did not reinstall Epson Scan.


    • Make sure that Epson Scan is selected in your scanning program.
Published: August 30, 2010

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