What should I do if my printout contains incorrect or garbled characters?
If the product is connected to a computer or network with a USB or Ethernet cable, check the following:
- If using a USB cable, make sure it is a shielded "AB" cable not more than 6.5 feet (2 meters) long.
- If you're using a switch box or USB hub, connect the product directly to your computer.
- Turn off the product, check that the USB or Ethernet cable is securely connected, turn the product back on, then try printing again.
- Try using a different cable.
If you're printing from a Windows computer, try the following:
- Make sure you selected the correct product in the application you're printing from.
Clear any stalled print jobs from the Windows Spooler by following these steps:
Do one of the following:
Click , and select Devices and Printers.
Click , and select Control Panel (or point to Settings and then select Control Panel). Select Printer—located under the Hardware and Sound heading—or Printers.
Click Start, and select Control Panel (or point to Settings and then select Control Panel). Select Printers and Faxes (or select Printers and Other Hardware and then Printers and Faxes).
- Right-click your product and select See what's printing (Windows 7) or Open (Windows Vista or Windows XP).
- Right-click any stalled print jobs you see and select Cancel.
Published: January 7, 2011
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