BrightLink Solo Interactive Module (IU-01)

Selected FAQ

Q:
What should I do if my interactive pen does not write, lags, skips or does not follow?
A:
Try the following:

  • Recalibrate your pen.


  • Make sure the pen batteries have enough power. If the light on the pen doesn't turn green when you press the button, you need to replace the batteries.


  • Dim the room lights and turn off any fluorescent lights.


  • Make sure the projection surface and the pen receiver are not in direct sunlight or other sources of bright lighting.


  • Connect the USB cable directly from the computer to the interactive module, not through a hub.


  • Make sure the USB cable is securely connected to the interactive module and computer. Try disconnecting and reconnecting the cable to your computer.


  • From your operating system's Display utility, select Settings > Advanced > Troubleshoot, and set Hardware acceleration to None.


  • Update your computer's video driver.


  • If an X appears on the interactive pen icon, try restarting the the Easy Interactive Driver.
Published: October 19, 2010

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