Q: |
I'm getting a communication error when I try to print with a USB connection. What should I do? |
A: |
Try the following:
-
Make sure the USB cable is a shielded "AB" cable not more than 10 feet long.
Note: Do not use devices that extend the length of the cable because they can cause signal degradation.
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If you're using a switch box or USB hub, connect the product directly to your computer.
Note: Do not connect through a USB keyboard. The keyboard acts like a hub and can interfere with signal transmission.
- Use a different port on your computer.
- Make sure there is no error on the product.
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Published: February 24, 2011
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