During a wireless network installation, the product could not find or connect to the wireless router or access point. What should I do?
Try the following:
Print a Network Status Sheet
- Try connecting to the wireless router or access point with your computer or another device to confirm that it is working correctly.
- Try moving the product and your wireless router or access point closer together. Also avoid placing your product next to large metal objects (such as a filing cabinet), microwave ovens, or 2.4 GHz cordless phones.
- Make sure there aren't any access restrictions (such as MAC address filtering) set on the wireless router or access point. If access restrictions are set, register the printer's MAC address on the router or access point. Print a Network Status Sheet to obtain the MAC address. Then see your router's manual for instructions.
- If your wireless router or access point doesn't broadcast its network name (SSID), see the Start Here sheet for instructions on manually entering your wireless network name. If your wireless router or access point has wireless security enabled, you will also need to know what kind of security it is using.
- If the product doesn't connect to your wireless network, the WEP key or WPA passphrase may have been entered incorrectly.
Published: April 28, 2011
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