What should I do if the printout has incorrect or missing colors?
The problem could be due to a software setting, the product's condition, or the paper you're using. Check the following:
Make sure Black/Grayscale is not selected in your product software.
For best results, use genuine Epson ink and paper.
The print head nozzles may need cleaning.
The ink cartridges may be old or low on ink, and you may need to replace them.
Try turning off Fix Photo in the product software.
Try changing the Gamma setting in your product software.
Use a color management system. Try using the ICM (Windows) or ColorSync (Mac OS X 10.4) setting.
In Mac OS X 10.5 and 10.6, you can select ColorSync from the Color Matching pop-up menu.
In Windows, try enabling or disabling the Allow Applications to Perform ICM Color Matching setting. To access this setting, click the Speed & Progress button in the Maintenance tab of the product settings window.
On a Macintosh, change the Color setting to Color in the Print Settings menu.