Q: |
What should I do if my product doesn't detect my photos placed on the scan bed when I use the reprint/restore function on the control panel? |
A: |
Check the following:
- Make sure the scan bed glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scan bed.)
- Make sure the photos are placed on the scan bed correctly.
- Make sure the photos are no larger than 5 x 7 inches for one photo or 4 x 6 inches for two photos.
- When copying two photos (up to 4 x 6 inches), place them 0.8 inch (20 mm) away from each other.
Related references
Placing Originals on the Scanner Glass |
Published: September 21, 2011
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