Epson Artisan 837 All-in-One Printer

Selected FAQ

Q:
What should I do if I'm having paper feed problems?
A:
The solution for a paper problem depends on whether you are using the sheet feeder or the Automatic Document Feeder. See the solutions below.

Paper Feeding Problems
  • If paper does not feed for printing, remove it from the tray. Reload it against the right side, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette.


  • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.


  • Do not load more than the recommended number of sheets.


  • If paper jams when you print on both sides of the paper, try loading fewer sheets.


  • For best results, follow these guidelines:

    • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.


    • Load paper in the cassette printable side down.


    • Do not load paper with holes punched in it.


    • Follow any special loading instructions that came with the paper.


Paper Jam Problems Inside the Product

If you see a message that paper has jammed inside the product, try these solutions:
  1. Cancel the print job from your computer, if necessary.


  2. Follow the instructions on the LCD screen to clear the jam.


  3. Lift the scanner unit and remove any jammed paper.



    Caution: Do not touch the flat white cable inside the printer.



  4. Pull back on the tabs to remove the cover inside the product and remove any jammed paper.



  5. Reattach and close the cover inside the product.



  6. Close the scanner unit.


  7. Press the Start button to resume printing. If you still see a paper jam message, check the other paper jam solutions.


  8. Carefully follow all paper loading instructions when you load new paper.
Paper Jam Problems in the Main Tray
  1. Close the output tray.



  2. Pull out the paper cassette.



  3. Remove any jammed paper inside the cassette.



  4. Remove any jammed paper inside the paper cassette slot.



  5. Carefully follow all paper loading instructions when you load new paper.


  6. Replace the paper cassette.



  7. Press the Start button to resume printing. If you still see a paper jam message, continue with these steps.


  8. Turn off the product and unplug it from the electrical outlet.


  9. Close the output tray.


  10. Pull out the paper cassette.


  11. Close the front cover.



  12. Turn the product over onto the side and remove any jammed paper beneath.



  13. Open the front cover and replace the paper cassette.


  14. Press the Start button to resume printing. If you still see a paper jam message, check the other paper jam solutions.


Paper Jam Problems in the Auto Duplexer
  1. Cancel the print job from your computer, if necessary.

    Note: Do not turn off your product when performing the rest of these steps.


  2. Follow the instructions on the LCD screen to clear the jam.


  3. Press the buttons to release the auto duplexer and remove the duplexer from your product.



  4. Press the button on the duplexer cover and open the cover.



  5. Remove any jammed paper from the duplexer.



  6. Remove any paper jammed inside the duplexer slot.



  7. Replace the duplexer using the guides inside the duplexer slot.



  8. Press the buttons on the duplexer as you press it into place on your product.



  9. Press the Start button to resume printing. If you still see a paper jam message, check the other paper jam solutions.


Paper Jams in the Automatic Document Feeder

If you have problems with paper jams in the automatic document feeder (ADF), make sure you do not load the ADF beyond its capacity for your paper size. Also make sure the originals you load are not bent, folded, or curled and do not have tape, staples, or other materials that could obstruct the feeder.

  1. Remove your originals from the ADF.


  2. Open the ADF cover.



  3. Remove any jammed paper.



    Caution: Do not remove paper jammed inside the ADF without opening the cover or you could damage the ADF.


  4. Leave the ADF cover open, then raise the scanner cover.



  5. Remove any jammed paper.



  6. Lower the scanner cover, close the ADF cover, and reload your originals.


  7. Follow the prompts on the LCD screen to clear any error messages.
Published: August 23, 2011

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