Epson Artisan 837 All-in-One Printer

Selected FAQ

Q:
I tried to install the product with a wireless connection in Windows, but the installation failed. What should I do?
A:
You'll need to set up your software and product again. Do the following:

Reset your Product's Network Settings

  1. Press the Home button, if necessary.
  2. Press the arrow buttons and then select Setup.
  3. Press the arrow buttons and then select Restore Default Settings.
  4. Press the arrow buttons and then select Wi-Fi/Network Settings. You see a confirmation screen.
  5. Select Yes to reset the selected settings.
  6. Go to the next section.
Disable the Firewall

  1. Do one of the following:
    • Windows 10: Right-click and select Control Panel > System and Security > Windows Firewall.
    • Windows 8.x: Navigate to the Apps screen and select Control Panel > Windows Firewall.
    • Windows (other versions): Select or Start > Control Panel > System and Security > Windows Firewall.

  2. Disable the firewall.
  3. If you have other firewall software enabled, you'll also need to disable it. If you don't know how to disable it, contact your firewall provider for help.

    Note: This step is needed to install the product's software and complete the Wi-Fi setup. Remember to enable your firewall software after you complete the Wi-Fi setup.

  4. Go to the next section.
Uninstall and Reinstall the Software

  1. Turn off the product and disconnect any interface cables.
  2. Do one of the following:

    • Windows 10: Right-click and select Control Panel > Programs > Programs and Features. Select the uninstall options for your Epson product, then select Uninstall/Change.
    • Windows 8.x: Navigate to the Start screen, right-click the screen, and select All apps. Select Control Panel > Programs > Programs and Features. Select EPSON Software Uninstall, then select Uninstall/Change.

      Note: If you see a User Account Control window, click Yes or Continue.

      Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation.
    • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON, select your product, then select EPSON Printer Software Uninstall.

      Note: If you see a User Account Control window, click Yes or Continue.

      In the next window, select your product and click OK. Then follow any on-screen instructions.

  3. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions:

    • Windows 10: Select Epson Event Manager and click Uninstall.
    • Windows 8.x: Select Epson Event Manager and click Uninstall.
    • Windows 7 or Windows Vista: Open the Windows Control Panel utility. Select Programs and Features (In Classic View, select Programs and click Uninstall a program.) Select Epson Event Manager and click Uninstall/Change.
    • Windows XP: Open the Windows Control Panel utility. Double-click Add or Remove Programs. Select Epson Event Manager and click Change/Remove.

  4. Do one of the following to uninstall Epson Scan, then follow any on-screen instructions:

    • Windows 10: Select EPSON Scan and click Uninstall/Change.
    • Windows 8.x: Select EPSON Scan and click Uninstall/Change.
    • Windows 7 or Windows Vista: Select EPSON Scan and click Uninstall/Change.
    • Windows XP: Select EPSON Scan and click Change/Remove.
  5. Unplug the power cord of your router from the power outlet, wait a brief period, then plug it back in. You may need to re-establish the connection for the other devices on your network.
  6. Download the Drivers and Utilities Combo Package for Windows. Make a note of the file name and its location so you can retrieve it.
  7. Important: You'll need to know your network name (SSID) and network password before you can set up your product. If you don't know them, contact the manufacturer of your router or the person who set up your network.

  8. Open the file you downloaded, and follow the on-screen instructions. When you see the Select Your Connection screen, select Wireless connection, click Next, then follow the instructions on your computer screen to complete the installation.
  9. Note: We recommend using a temporary USB cable connection (cable not included) to simplify wireless setup. If you don't have the cable, select Using printer buttons to set up your printer.

    After you complete the Wi-Fi setup, remember to enable your firewall settings. If these troubleshooting instructions did not solve the problem, contact Epson support.

Updated: January 5, 2016

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