Epson Artisan 837 All-in-One Printer

Selected FAQ

The printer control panel displays the message "Recovery Mode." What should I do?
You need to update the printer's firmware. You can download the firmware for your product from the Drivers & Downloads page.

Note: A USB cable is required to perform the firmware update even if the printer is connected via Ethernet or wirelessly. Do the following:

  1. Go to the Drivers & Downloads page.
  2. Click Firmware Update under Firmware, then click Download.
  3. Follow the on-screen prompts to download the firmware.
  4. Do one of the following:
    • Windows: Run the firmware downloaded file epsonXXXXX.exe.
    • Mac: Open the firmware downloaded file epsonXXXXX.dmg and run Epson Firmware Updater.

    Follow the on-screen instructions.

  5. When the following screen appears, connect the USB cable directly from the printer to the computer, then click Next.
  6. Note: Do not unplug, power-off, or attempt to use the printer during the update process.

  7. Click Start to begin the firmware update.
  8. The firmware update is complete when the printer restarts.

  9. Click Finish.
  10. Note: Unplug the USB cable if your printer is set up via Ethernet or wirelessly.

Published: March 18, 2014

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