During a wireless network installation, the product could not find or connect to the wireless router or access point. What should I do?
Try the following:
Printing a Network Status Sheet
- Try connecting to the wireless router or access point with your computer or another device to confirm that it is working correctly.
- Make sure that the product is within range of your router or access point.
- Avoid placing the product near a microwave oven, 2.4 GHz cordless phone, or large metal object such as a filing cabinet.
- Make sure there aren't any access restrictions (such as MAC address filtering) set on the wireless router or access point. If access restrictions are set, register the product's MAC address on the router or access point. Print a Network Status Sheet to obtain the MAC address. Then see your router or access point's documentation for instructions.
- If your wireless router or access point has wireless security enabled, you will also need to know what kind of security it is using.
- If the product doesn't connect to your wireless network, the WEP key or WPA passphrase may have been entered incorrectly.
WEP keys and WPA passphrases are case sensitive. Be sure to correctly note uppercase, lowercase, and numeric/special characters.
- Turn off the product, wait 1 minute, then turn the product back on to refresh the connection with the router.
- Make sure your router supports the frequency of 2.4 GHz.
Published: October 25, 2011
Thank you for your feedback.
Return to Main FAQs Page