Epson WorkForce Pro WP-4020 Inkjet Printer

Selected FAQ

Q:
What should I do if I'm having paper feed problems?
A:
Try the following solutions.

Paper Feeding Problems
  • If paper does not feed for printing, remove it from the tray. Reload it against the right side, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette.


  • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.


  • Do not load more than the recommended number of sheets.


  • If paper jams when you print on both sides of the paper, try loading fewer sheets.


  • For best results, follow these guidelines:

    • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.


    • Load paper in the cassette printable side down.


    • Do not load paper with holes punched in it.


    • Follow any special loading instructions that came with the paper.
Paper Ejection Problems

  • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint.


  • If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting when you reprint.


Paper Jam Problems Inside the Product

If you paper has jammed inside the product, try these solutions:
  1. Cancel the print job from your computer, if necessary.


  2. Open the front cover.



  3. Remove any jammed paper inside, including torn pieces.



  4. Close the front cover.




  5. Press the Paper Feed button to resume printing.


  6. Carefully follow all paper loading instructions when you load new paper.
Paper Jam Problems in the Cassette.
  1. Close the output tray.

  2. Pull out the paper cassette.



  3. Remove any jammed paper inside the cassette.

  4. Remove any jammed paper inside the paper cassette slot.



  5. Carefully follow all paper loading instructions when you load new paper.


  6. Replace the paper cassette.



  7. Press the Paper Feed button to resume printing.


Paper Jam Problems in the Auto Duplexer (rear unit)

  1. Cancel the print job from your computer, if necessary.

    Note: Do not turn off your product when performing the rest of these steps.


  2. Press the buttons on the sides of the auto duplexer and remove the duplexer from your product.



  3. Remove any jammed paper from the duplexer.



  4. Remove any paper jammed inside the duplexer slot.



  5. Press the buttons on the duplexer as you press it into place on your product.



  6. Press the Paper Feed button to resume printing. If you still see a paper jam message, check the other paper jam solutions.
Published: September 9, 2011

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