Epson WorkForce Pro WP-4020 Inkjet Printer

Selected FAQ

What should I do if my printout is blurry or smeared?
Try the following solutions:

  • Make sure your paper is not damp, curled, old, or loaded faceup in the cassette (the printable side should be facedown).

  • Make sure your paper is not loaded facedown in the rear MP tray (the printable side should be faceup).

  • Use a support sheet with special paper, or load special paper one sheet at a time.

  • Make sure your paper meets the specifications for your product.

  • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks.

  • Make sure the paper type setting in your product software matches the type of paper you loaded.

  • Remove each sheet from the output tray as it is printed.

  • Avoid handling printouts on glossy paper right after printing to allow the ink to set.

  • Turn off any high speed settings in your product software.

  • If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first. Adjust the Print Density and/or Ink Drying Time settings.

  • Clean the print head.

  • Align the print head.

  • Clean the paper path.

  • Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions.
Related references
Print Head Nozzle Check
Print Head Cleaning
Print Head Alignment
Paper Specifications
Available Epson Papers
Select Basic Print Settings - Windows
Paper or Media Type Settings for Loaded Paper/Media
Selecting Printing Preferences - Mac OS X 10.5/10.6/10.7
Selecting Printing Preferences - Mac OS X 10.4
Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7
Selecting Basic Print Settings - Mac OS X 10.4
Replacing Ink Cartridges and Maintenance Box
Managing Color - Mac OS X 10.5/10.6/10.7
Managing Color - Mac OS X 10.4
Selecting Additional Layout and Print Options - Windows
Custom Color Correction Options - Windows
Additional Settings Options - Windows
Cleaning the Paper Path
Loading Paper
Selecting Double-sided Printing Settings - Windows
Selecting Double-sided Printing Settings - Mac OS X 10.5/10.6/10.7
Published: September 9, 2011

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