Q: |
What should I do if I cannot scan from my computer with the Image Capture application? |
A: |
Try the following:
- If the product is connected to a USB hub, make sure it's connected to a first tier hub (the hub closest to the host computer) when more than one hub is connected to the computer.
- Make sure the product is turned on and securely connected to your computer or USB hub or try connecting the product directly to your computer.
- The scanner software will not work if any of the printer's ink cartridges are expended. Check the cartridge status on the LCD screen and replace the ink cartridges.
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Published: February 27, 2012
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