Epson Stylus CX5200 All-in-One Printer

If you encounter the following errors, follow these instructions to resolve the problem:

Issues and symptoms:

Installation error messages:
Launch Scan to PIM installer error -2147024891, can't install scan to PIM file

Launch Scan to Web installer error -2147024891, can't install scan to Web file

Launch Scan to Photo Print installer error -2147024891, can't install Photo Print file

Launch Scan to PIM installer error -2147024891, can't install scan to PIM file





The Installer also returns a second error message.

Here are two examples:

For Scan to Web:
cannot launch :\installers\epweb\american\setup.inx

For Scan to Copy:
cannot launch d:\installers\ecopy\american\disk1\setup.inx.

Solution:
1. Navigate to Add/Remove Programs in Control Panel. Remove Smart Panel and any of the following listed applications:

Epson Twain 5

Scan to Web

PhotoPrint

Epson Copy utility

Epson Scanner Reference Guide

Arcsoft PhotoImpression

Note: If any of the programs cannot be removed properly, then skip to the next step.

2. Find and remove all Smart Panel and Twain related files or folders. They are located in the following folders:

epfb5 -> default folder = C:\Windows\twain_32

epson ->default folder = C:\Program Files\*

*Note: Open the Epson folder and remove only these folders: Convert, Copy Utility, Photo Print, ScanToWeb, Smart Panel.

3. Unplug the USB cable from the scanner and close all open programs, including virus protection, screen savers and Terminate-Stay-Resident programs.

4. Download DelReg2.5.exe from the Newsoft web site to remove the Smart Panel Registry entries.

Use this URL to find the DelReg download page:
http://www.newsoftinc.com/download/patch/esp/American/DelReg2.5.exe

5. Download and install a patch from Microsoft's web site.

Use this URL to find the download page:
http://www.microsoft.com/downloads

In the Keywords field, enter Q329623 and click Go.

You will see the following titled download page:

Issue with DirectX May Cause DVD Players To Not Work
Do not be confused by the page title. This is the correct link and patch.

Select the same language that you will use for installing Smart Panel and click Download. Open the patch file and follow the onscreen instructions to install the patch.
Restart the computer.

6. Insert the product installation CD and reinstall all programs then reconnect the scanner.