Epson Stylus Photo 960 Ink Jet Printer

Selected FAQ

Q:
What should I do if I see horizontal banding or the colors are incorrect?
A:
From the printer driver menu print a nozzle check pattern and examine the printed dot pattern. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern.



If there are gaps in the dot pattern, perform a head cleaning cycle.



Perform up to three head cleaning/nozzle check cycles if necessary.

You can also clean the print nozzles from the printer's control panel. Make sure the printer is turned on but not printing, and the Ink-Out light is off then press and hold the Ink button for three seconds. Cleaning takes about 30 seconds, during which the printer makes some noise and the power light flashes. When the cleaning cycle is complete, the power light will stop flashing.

If you don't see any improvement after cleaning three or four times. You can also turn the printer off and wait overnight (this allows any dried ink to soften) and then try cleaning the print head again.

If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. If this doesn't help your printer may require service and you should contact Epson technical support for further assistance.

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