Epson Stylus Photo 960 Ink Jet Printer

Selected FAQ

Q:
My printouts are missing color and/or black print or has horizontal banding. How can I resolve this issue?
A:
If the printer is printing blank pages, make sure you are using the correct printer driver and make sure the paper size is correctly selected in the driver.

If the printer is printing black only, the "Ink" option in the printer driver may be set to "Black" instead of "Color" or a setting in the software may be set to print black only.

The print head nozzles may be clogged. Print a nozzle check pattern and examine the printed dot pattern.



Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, perform a head cleaning cycle.



Perform up to three head cleaning/nozzle check cycles if necessary. If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. If this doesn't help your printer may require service and you should contact Epson technical support for further assistance.

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