Epson Stylus Photo 960 Ink Jet Printer

Selected FAQ

Q:
The printer sounds like it is printing, but no ink is on the paper. What’s wrong?
A:
The print head nozzles may be clogged. From the Utility section found in the EPSON printer driver, clean the print heads by performing a head cleaning followed by printing a nozzle check pattern. A head cleaning and nozzle check should be performed as a cycle.

After printing a nozzle check, examine the printed dot pattern to see if there is any improvement. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, continue with another cycle. Perform up to four cycles if necessary.

If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. You can also turn the printer off and wait overnight-this allows any dried ink to soften-and then try cleaning the print head again.

Try replacing the ink cartridges.

If nothing helps, your printer may require service and you should contact EPSON technical support for further assistance.

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