I'm having trouble sending or receiving faxes. What should I do?
Try the following solutions:
Select Fax Communication Settings
Connecting a Telephone or Answering Machine
Receiving Faxes Automatically (Auto Answer)
- Make sure the recipient's fax machine is turned on and working.
- Make sure paper is loaded correctly in your product.
- Make sure your product's Auto Answer mode is turned on to receive faxes automatically. Check your product control panel to see if this mode is turned on.
- Check that the cable connecting your telephone wall jack to your product's LINE port is secure.
- Print a fax connection report using your product control panel or fax software to help diagnose the problem.
- Verify that the telephone wall jack works by connecting a phone to it and testing it.
- If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter.
- If your telephone line has static, turn off your product's V.34 and ECM (Error Correction Mode) fax communication settings and try faxing again.
Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, you should be aware that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP.
If you phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service.
Published: December 9, 2011
Thank you for your feedback.
Return to Main FAQs Page