PowerLite Home Cinema 5010e 1080p 3LCD Projector

Selected FAQ

The LCD alignment function does not work properly with the projector mounted on the ceiling. What is wrong?
You may need to update the projector's firmware. The LCD alignment feature does not work correctly with the original projector firmware when the projector is ceiling mounted and the projection mode set to Rear/Ceiling mode or Front/Ceiling mode.

Epson is providing the firmware update files and instructions on an as needed basis for the customers that have the required mini-USB cable and a supported operating system such as Windows XP.

Epson is also offering a firmware update kit. The kit contains a 15ft (4.6m) mini-USB cable, a CD with firmware update files, a printed set of instructions, a prepaid self addressed FedEx return shipping label and an envelope. Epson requires that you use the label and the envelope to ship the kit back to Epson within 10 business days after updating the firmware.

The following system requirements must be met in order to perform a firmware update.

  • Windows 98SE.

  • Windows ME.

  • Windows 2000.

  • Windows XP.
Your computer must also have a USB port and at least 20MB available hard disk space.

Note: Windows Vista, Windows 7, and Mac OS X are not supported.

To request the firmware update files or a firmware update kit, contact EPSON technical support via the PrivateLine at 1-800-637-7661 (Requires a PIN authorization found on your PrivateLine card that came with the projector's documentation). When you call, make sure you are next to your projector to provide the technician with the projector's serial number and the current firmware version. The PrivateLine is available from Monday through Friday 6AM-8PM (PT) and Saturday 7AM-4PM (PT) for the duration of your warranty.

If you no longer have the PrivateLine card, you can speak with a projector support specialist by calling US: (562) 276-4394 from Monday through Friday 6AM-8PM (PT) and Saturday 7AM-4PM (PT) or Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday through Friday (except holidays).

See the table below for mini-USB cables that have been tested and approved to work with your projector.

Company Description Part Number
MonoPrice 15ft USB 2.0 A Male to Mini-B 5pin Male 28/24AWG 8636
CablesToGo 2m USB 2.0 A to Mini-b Cable 27005

The mini-USB cable ends look like this:

Note: The required mini-USB cable is commonly used by many devices such as digital cameras, camcorders, cellphones, and MP3 players. However, the cable is in-expensive and can be purchased easily on-line. Epson does not certify, endorse, or guarantee the performance of these products. Please contact the vendor for any warranty or support issues with the product.
Published: April 6, 2012

Thank you for your feedback.
Was this FAQ helpful?
Yes No  
Please tell us why this FAQ was not helpful.
Note: We are unable to reply to comments submitted here.

Viewed FAQs

Return to Main FAQs Page