PowerLite Home Cinema 5010e 1080p 3LCD Projector

Selected FAQ

Q:
How do I verify the firmware version on my projector?
A:
Follow these steps:

  1. Turn on the projector and wait for the power indicator to stop flashing.




  2. To view the After Service (AS) menu, press and hold the Menu button on the remote or the projector's control panel for at least 8 seconds, then release it. Within 4 seconds of releasing the menu button, press the ESC button twice.


  3. The following menu appears:



  4. Press the right directional button on the remote control or projector's control panel.


  5.   

    The After Service (AS) menu Versions screen will be displayed as shown below:



  6. Confirm the firmware version at the top line starting with the letter "P". The last 3 digits of the firmware version should be V104 or higher.


  7. The following system requirements must be met in order to perform a firmware update.

    • Windows 98SE

    • Windows ME

    • Windows 2000

    • Windows XP

    Your computer must also have a USB port and at least 20MB available hard disk space.

    Note: Windows Vista, Windows 7, and Mac OS X are not supported.

    Epson is providing the firmware update files and instructions on an as needed basis for the customers that have the required mini-USB cable and a supported operating system such as Windows XP.

    Epson is also offering a firmware update kit. The kit contains a 15ft (4.6m) mini-USB cable, a CD with firmware update files, a printed set of instructions, a prepaid self addressed FedEx return shipping label and an envelope. Epson requires that you use the label and the envelope to ship the kit back to Epson within 10 business days after updating the firmware.

    To request the firmware update files or a firmware update kit, contact EPSON technical support via the PrivateLine at 1-800-637-7661 (Requires a PIN authorization found on your PrivateLine card that came with the projector's documentation). When you call, make sure you are next to your projector to provide the technician with the projector's serial number and the current firmware version. The PrivateLine is available from Monday through Friday 6AM-8PM (PT) and Saturday 7AM-4PM (PT) for the duration of your warranty.

    If you no longer have the PrivateLine card, you can speak with a projector support specialist by calling US: (562) 276-4394 from Monday through Friday 6AM-8PM (PT) and Saturday 7AM-4PM (PT) or Canada: (905) 709-3839, 6AM to 6PM, Pacific Time, Monday through Friday (except holidays).
Published: April 6, 2012

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