What should I do if my printout contains incorrect or garbled characters?
If you're printing from a Windows computer, try the following:
- Make sure you selected the correct printer in the application you're printing from.
- Cancel any pending print jobs from your computer.
- Clear any stalled print jobs from the Windows Spooler by following these steps:
- Windows 7: Click and select Devices and Printers. Right-click your product name, select See what's printing, right-click the stalled print job, click Cancel, and click Yes.
- Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, right-click your product name, select Open, right click the stalled print job, click Cancel, and click Yes.
- Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your product name, select Open, right-click the stalled print job, click Cancel, and click Yes.
- If the printer is connected to a computer or network with a USB or Ethernet cable, check the following:
- Make sure the cable meets the requirements.
- If you're using a switch box or USB hub, connect the printer directly to your computer.
- Turn off the product, check that the USB or Ethernet cable is securely connected, turn the printer back on, then try printing again.
- Try using a different cable.
Published: February 29, 2012
Return to Main FAQs Page