What should I do if my product doesn't detect my photos placed on the scan bed when I use the reprint/restore function on the control panel?
Check the following:
Make sure the scan bed glass is clean and free of finger prints, smudges, etc. (When cleaning the glass, spray the glass cleaner onto a cloth and then wipe the glass. Never spray glass cleaner directly onto the scan bed.)
Make sure the photos are placed on the scan bed correctly.
Make sure the photos are no larger than 5 x 7 inches for one photo or 4 x 6 inches for two photos.
When copying two photos (up to 4 x 6 inches), place them 0.8 inch (20 mm) apart.